Tag Archives: Center

Google Encourages Additional Content In Manufacturer Center

Google Encourages Additional Content In Manufacturer Center by Laurie Sullivan @lauriesullivan, Yesterday Google has been working to return the exact location on a page within a website for each search query. So it’s not surprising that the company added a product detail section on pages in Google Shopping as part of some upgrades for Manufacturer … Continue reading Google Encourages Additional Content In Manufacturer Center →

RFP Questions to Ask About AI in the Contact Center

Content Management Tools

Kim Campbell — December 26, 2018 — December 26, 2018 ElasticComputeFarm / Pixabay You’ve got your game face on. You’re prepared for the future of customer service. And you’re ready for your outsourced customer service RFP to hit the road and bring you some stellar options for a new contact center partner. But are you … Continue reading RFP Questions to Ask About AI in the Contact Center →

Could Your Business Benefit From Using a Fulfillment Center?

Business Improvement

Christopher Moore — August 14, 2018 Follow @cjmoore — August 14, 2018 Pexels / Pixabay A recent poll showed one thing many small business owners have in common. Around six months into a new venture, they realize that growing a successful business isn’t as easy as they thought: Even with consistent sales, scaling the business … Continue reading Could Your Business Benefit From Using a Fulfillment Center? →

The Fundamental Guide to the Contact Center RFP

Business Process

Amy Bennet — August 13, 2018 — August 13, 2018 Planning for 2019 already? You’re in good company. Contracting a new contact center outsourcer may be one of the most impactful decisions you make all year (no pressure, right?) You’re putting your brand and your customers in the hands of someone new, whose efforts will … Continue reading The Fundamental Guide to the Contact Center RFP →

Is Your Contact Page a Profit or Cost Center?

Website Guidelines

Harry Rollason — February 28, 2018 — February 28, 2018 Not long ago, many brands began burying their contact information behind interactive FAQs. This design, while effective at deflecting issues, can also make needy customers upset. It has inspired services like GetHuman, which reveals brands’ contact information, and fueled consumer’s top complaint: not being able … Continue reading Is Your Contact Page a Profit or Cost Center? →

Essential Technologies in Call Center Workforce Management

Employee Coaching

Kane Laramore — January 2, 2018 — January 2, 2018 Improved agent efficiency and productivity turn call centers from a cost into a profit. The two qualities can also create a competitive advantage, which is key priority for growing organizations. While agents hold the keys to your company’s success, they are also the most expensive … Continue reading Essential Technologies in Call Center Workforce Management →

It’s time for creative to retake center stage

Creativity

Has programmatic put great creative on the back burner? Columnist John Nardone explains why agencies need to put creative at the forefront of their efforts again. John Nardone on November 15, 2017 Call me a curmudgeon. When I was coming up through the advertising industry, it was creative that drove the campaign. Creative development … Continue reading It’s time for creative to retake center stage →

How to Center Your Business Goals and Finish the Year Strong

Business Planning

Kaitlyn Hammond — August 24, 2017 — August 24, 2017 TeroVesalainen / Pixabay A large portion of us set both personal and professional New Year’s resolutions; however, 80% give up on those resolutions after just one month, according to a source. With only four months remaining in 2017, this is the time to revisit your … Continue reading How to Center Your Business Goals and Finish the Year Strong →

Why data is at the center of leadership shakeups in retail

Leadership Lessons

Should merchandising and marketing fall under the same umbrella in the new retail paradigm? Contributor Rohit Gupta says yes, explaining how increasing access to data is transforming how retailers can respond to consumers. Rohit Gupta on July 20, 2017 News of a major retailer shaking up its organizational structure isn’t usually considered news. But … Continue reading Why data is at the center of leadership shakeups in retail →

5 Top Procurement Tips for Seeking an Outsourced Contact Center

Effective Hiring

Mike Hasler — June 26, 2017 — June 26, 2017 Looking for an outsourced contact center partner is one of the most complex undertakings for any strategic sourcing professional. It requires a thorough understanding of the contact center world as well as the inner workings of your organization’s processes, business objectives, and brand promises. Finding … Continue reading 5 Top Procurement Tips for Seeking an Outsourced Contact Center →