Category Archives: Business Improvement

Who’s to Blame? 94% Chance It’s a System Failure, Not You

Doug Andrew — April 3, 2018 Follow @dougandrewnow — April 3, 2018 The problem is most likely a faulty system, taught Dr. W. Edwards Deming. People can’t perform better than the system allows Isn’t it nice when things just work? There’s something very satisfying about this commercial by Honda, a campaign launched in 2003 to … Continue reading Who’s to Blame? 94% Chance It’s a System Failure, Not You