The customer experience is the starting point in building technology to solve problems to improve everyday experiences. Henry Hernandez-Reveron on September 9, 2019 We’ve evolved from “marketing to customers” to”being customer-centric” to the “customer experience (CX).” Today’s CX terminology reflects the fact that we now recognize it’s no good to simply sell to customers or … Continue reading How to use CX-led architecture to transform your business
Category Archives: Business Improvement
The “New” Purpose of a Business
Annette Franz — September 4, 2019 Follow @annettefranz — September 4, 2019 rawpixel / Pixabay It all starts with CEO commitment. Customer experience professionals got an early Christmas present last week in the form of a revised statement on the “purpose of a corporation.” Well, it was a revision for the CEOs at the Business … Continue reading The “New” Purpose of a Business
5 Precautions to Shield Your Business from a Potential Recession
Chris Pentago — September 2, 2019 — September 2, 2019 Entrepreneurs always need to be prepared for the worst-case scenario. One of the most frightening situations they can face in 2019 is a recession. According to recent reports, the UK economy has reported the slowest growth since 2012. The risk of a recession is rising … Continue reading 5 Precautions to Shield Your Business from a Potential Recession
How to Create a Meaningful Purpose for Your Business
Jim Haudan — August 28, 2019 Follow @jhaudan — August 28, 2019 While there are many buzzwords clouding the business world, one that is making a lot of noise at the current time is Purpose. More than ever before employees and consumers are demanding that companies live their purpose. Millennials, the demographic quickly making up … Continue reading How to Create a Meaningful Purpose for Your Business
7 Ways to Avoid Financial Stress When Running a Business
Robert Gloer — August 28, 2019 Follow @IOUFinancial — August 28, 2019 Running your own business requires careful thought and planning. But even with all that, it’s hard to avoid feeling financially stressed from time to time. Handling the stress productively can help your business succeed. But avoiding it in the first place can also … Continue reading 7 Ways to Avoid Financial Stress When Running a Business
Getting More Money Out of Your Existing Business
Kara Perez — August 27, 2019 — August 27, 2019 The biggest challenge most small businesses face is cash flow. Getting enough money in on a regular basis to pay the business bills and to pay yourself can be a daunting task. The answer might seem to be work harder or more, Getting more money … Continue reading Getting More Money Out of Your Existing Business
Adding AI into Your Workflows: 11 Things to Consider Before Taking the Plunge
Young Entrepreneur Council — August 12, 2019 Follow @YEC — August 12, 2019 Integrating artificial intelligence functions into a business’s day-to-day operations can greatly increase team productivity and efficiency, but it can also cause confusion or grief, if not done smoothly. So what are the most important things for business leaders to remember when considering … Continue reading Adding AI into Your Workflows: 11 Things to Consider Before Taking the Plunge
Moving Beyond Velocity
Chris Belknap — August 5, 2019 — August 5, 2019 In my role as an Agile coach and Scrum trainer, I get the chance to talk to a lot of Scrum Masters and teams. When I ask them about what their team is measuring, the most common answers I hear are velocity, story points, and … Continue reading Moving Beyond Velocity
How to Audit Your Businesses Operating Expenses
Kara Perez — July 15, 2019 — July 15, 2019 jarmoluk / Pixabay Running a business costs money. “You gotta spend money to make money,” the old adage goes. That’s why our businesses have operating expenses and budgets. It’s the money that keeps the ship running, and makes sure that everyone gets paid. But maintaining … Continue reading How to Audit Your Businesses Operating Expenses
Co-Creation With Customers: 5 Ways to Drive Better Results
Jeannie Walters — July 6, 2019 Follow @jeanniecw — July 6, 2019 What does co-creation with customers really mean? Co-creation means letting your customers in on the ground floor of innovation and creating new products, services, and customer journeys in sometimes real time with them. Customers become partners and advisors, not just end users. And … Continue reading Co-Creation With Customers: 5 Ways to Drive Better Results
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