Category Archives: Business Process

A Complete Guide to Standardizing Your Agency Processes

Hannah Ouzer — August 24, 2018 — August 24, 2018 Standardizing your agency’s processes can make you more productive and remove inefficiencies. This guide will show you how you can standardize your agency’s processes, regardless of your current size. “Standardization”, Jeffrey Liker writes in The Toyota Way, “is the basis for continuous improvement and quality.” … Continue reading A Complete Guide to Standardizing Your Agency Processes

Make Better, Faster Decisions With VGR: Values, Goals, and Resources

Karl Sakas — May 17, 2018 Follow @KarlSakas — May 17, 2018 Make better—and faster—decisions at your agency with my Values, Goals, and Resources (VGR) shortcut! Do any—or all—of these sound like you at your agency? You’re stuck with “Analysis Paralysis” on a big decision, because each choice has pros and cons. You want to … Continue reading Make Better, Faster Decisions With VGR: Values, Goals, and Resources

The Psychology of Processes: How to Work with Imperfect Humans

Benjamin Brandall — February 28, 2018 — February 28, 2018 Humans are responsible for 70% of airplane crashes, 90% of car wrecks, and 90% of workplace accidents. But people are also a core part of business. The same factors that make humans irreplaceable — nuanced judgment, emotion, and creativity — also make humans a pain … Continue reading The Psychology of Processes: How to Work with Imperfect Humans