Rachel Bartee — July 9, 2017 — July 9, 2017 Good customer care is a priority for most businesses. All your marketing, development, and communications efforts help to improve the relationship with your clients. But there’s a simpler strategy. You have to understand your clients to provide exactly what they need, and surveys are one … Continue reading How to Create Perfect Surveys for Better Customer Care
Seleah Gardiner — July 7, 2017 — July 7, 2017 geralt / Pixabay The landscape of customer service has evolved. It’s a fact. Gone are the days of picking up the phone and being placed on hold in a calling queue for what seems like hours. In today’s in- demand society, your customers are increasingly … Continue reading The Right Way to Use Social for Customer Care
Harry Rollason — July 3, 2017 — July 3, 2017 So far in our series, we’ve covered why both brands and agents love social care, and why social care saves money. Our final topic is its impact on revenue. “More sales” usually isn’t on the list of features you might expect from a customer care … Continue reading How Social Care Boosts Revenue
Harry Rollason — June 22, 2017 — June 22, 2017 metsi / Pixabay Customer service agents are the superheroes of the business world: when they save the day, it goes without thanks but when they perform poorly, they’re blamed like Batman. If that blame occurs on social media, it occasionally goes viral costing the company … Continue reading The 3 Ways Social Care Saves Money
Harry Rollason — May 15, 2017 — May 15, 2017 Customer expectations are ever on the rise, and regulated industries don’t get a pass. Today’s consumers are accustomed to breezy ecommerce transactions from the likes of Amazon and this simplicity is the bar that financial, insurance, and telecommunication companies are held to, even though they’re … Continue reading 4 Ways to Make Social Care Work in Highly Regulated Industries (DD)
Chris Cancialosi — April 25, 2017 Follow @gothamCulture— April 25, 2017 Building a business is like raising a child. We see them grow up over the years, go through hard times and good, learn from each success and failure, and eventually blossom into something more wonderful than we ever could have imagined. One of the … Continue reading How to Care For Workplace Culture Through Its Awkward Teen Years
Barbara McKinney — April 17, 2017 — April 17, 2017 Some prospects such as IT Managers, IT Directors, CIOs and CTOs are harder to reach than others. They are the busiest person within an organization together with C-level prospects, Presidents and Business Owners. But despite their busy schedule, why do we need to care and … Continue reading Why Care For and Nurture IT Prospects?
In the fight against spam, CAPTCHA is here to help — but what’s the toll on your conversion rate? Columnist Brian Massey discusses the drawbacks of CAPTCHA and offers some user-friendly alternatives. Brian Massey on April 3, 2017 It’s rare to find an easy way to significantly increase your conversion rate with a simple … Continue reading Yes, I want to take care of your spam problem for you
Donna Duncan — April 2, 2017 Follow @beseenontop— April 2, 2017 I think most people know or suspect that it’s unwise to purchase items over a public Internet connection but they might not know why. One of the reasons is because of a possible man-in-the-middle attack. A MITM attack is when someone inserts him or … Continue reading Why Every Website Owner Should Care About (And Convert To) HTTPS
Salma Jafri — March 17, 2017 Follow @salmajafri— March 17, 2017 You’re ready to create videos, but stuck on what topics to start with? Have I got a value-packed episode for you! Most people just tell you where to go looking for ideas.Other people tell you many topics but don’t tell you which ones are … Continue reading Video Content Ideas that People Care About
