Comm100October 28, 2015 Whether you’re an online business or a brick and mortar store, being able to provide great customer service is important to the success of your company. Help should never be hard to find for a customer; one way to make yourself easily and readily available is through live help software (also known … Continue reading 8 Reasons Why Your Website Needs Live Help
Kara JensenOctober 28, 2015 You’ve made the decision to build a new B2B website for your firm. While there is a lot of work that goes into building a new website and it does take time, the end result is usually a vast improvement. At the end of the day, the most important step in … Continue reading Make It Live: Tips to Speed Up a Website Launch
Dorien Morin-van DamSeptember 6, 2015 Live Streaming for Business From HOAs to Blabs and from Periscope to Meerkat, even Facebook Live; how do you grow your audience and influence? By looking your best, by giving your all, by being prepared, going with the flow, thinking on your feet and with kindness, loads of kindness and … Continue reading Should We Really Even Be Discussing Live Streaming Etiquette?
Comm100September 2, 2015 Live chat is the most effective way to reach out to visitors of your website and also provide real-time support. Still, the effectiveness of any live chat setup depends on several variables such as ease of use, training and — perhaps most importantly — consistency. Just as with most things that require … Continue reading 5 Ways to Make Sure Your Live Chat Support Is Consistent
Comm100August 31, 2015 Live chat can help your company save on support costs in so many ways that it’s hard to count them all. While low implementation and usage costs and lower phone bills are certainly good reasons to use live chat, the efficiency of live chat is what will help your company save the … Continue reading Improve Live Chat Efficiency: Perform 120 Days of Support in Only 30 Days
Comm100August 26, 2015 The verdict is in from too many sources to count, and they all say that live chat is the most cost effective way to manage support and communicate with website visitors. As good as live chat is, though, it is only as effective as the agents that use it and the way … Continue reading 6 Ways to Improve the Efficiency and Productivity of Your Live Chat Agents
Dan ShewanAugust 24, 2015 To say that digital marketers have to be jacks-of-all-trades is a considerable understatement. Marketers don’t often get the recognition they deserve for having to master so many different software tools, but if there’s one profession that requires knowledge of more tools than a Swiss army knife, online marketing is it. In … Continue reading 99 Online Marketing Tools You Won’t Be Able To Live Without
Virginia FrancoAugust 19, 2015 Much has been written about Applicant Tracking Systems used by large companies to manage job openings. While no doubt these systems are necessary to screen thousands of applicants, their propensity for error is perhaps one of the larger frustrations faced by job seekers. At some point in the job process, most … Continue reading 5 Steps To Get Past ATS And Get Your Resume In Front Of A Live Person
Will PriceAugust 17, 2015 Social media is a driving force in today’s travel world, with the ability to make or break a travel brand. Understanding the importance of a strong social media presence is the first step a travel brand should take when it comes to creating effective marketing campaigns and reaching the maximum number … Continue reading Why Travel Brands Can’t Live Without Social Media [Infographic]
Alex BirkettAugust 16, 2015 Live chat is becoming increasingly common as a customer support channel. In fact, Zendesk’s newest report found that “In Q1 2015, live chat led all other channels in customer satisfaction at 92%.” Image Source Companies are using live chat to solve some of the things marketers worry about most, like: Cart … Continue reading How to Make Live Chat Convert
