Category Archives: Customer Service

Customer Service & Live Chat Applications for Generating New Leads

Amanda Strouse — May 23, 2018 — May 23, 2018 Here’s a (sarcastically) bold statement: People love to communicate. Here’s another one: People need to communicate with businesses. Those statements shouldn’t be surprising. So, why do so many businesses make communication difficult and time-consuming?It’s almost as if these businesses don’t want consumers to reach out … Continue reading Customer Service & Live Chat Applications for Generating New Leads

4 Things to Consider When Planning Your 2018 Customer Service Strategy

Robert C. Johnson — December 15, 2017 Follow @TeamSupportCEO — December 15, 2017 geralt / Pixabay Some businesses feel at least a step behind their customers when it comes to customer service. If this is you, don’t panic! You’re not alone and it wasn’t all that long ago when having customers send you emails about … Continue reading 4 Things to Consider When Planning Your 2018 Customer Service Strategy

Why Customer Service Live Chat Support is the Future of Marketing [Infographic]

Stacey Rudolph — October 16, 2017 — October 16, 2017 Successful business marketing without excellent customer service is impossible. Customers expect timely customer service that will be able to answer to their queries instantaneously. That is why live customer chat is the future of customer service, and many businesses have included live chat support in … Continue reading Why Customer Service Live Chat Support is the Future of Marketing [Infographic]

Customer Care: 7 Ways to Provide Stellar Customer Service on Social Media

Julie Chomiak — July 20, 2017 — July 20, 2017 USA-Reiseblogger / Pixabay In this age of digital connectedness, there is a multitude of reasons to be on social media as a small business. However, one of the overlooked ways to connect with customers, build brand equity, and humanize your company is by providing customer … Continue reading Customer Care: 7 Ways to Provide Stellar Customer Service on Social Media

Unifying Data Sources Across the Customer Journey: Key to Seeing the Complete Picture

Alex Gutman — June 25, 2017 Follow @Cooladata — June 25, 2017 In the past, online businesses reacted to customer behavior after they moved along the path to purchase. With the release of advanced analytical tools, businesses are now empowered to not only act in a proactive fashion, but they are able to shape customer … Continue reading Unifying Data Sources Across the Customer Journey: Key to Seeing the Complete Picture

What Features Make The Most Difference To Your Users? And How Do You Make Sure They Find Them?

Tom Farrell — May 9, 2017 — May 9, 2017 It’s a puzzle as old as the hills. With all the many and various features and innovative products your business rolls out – how do you know which ones your customers actually appreciate? And perhaps more importantly, which ones tend to lead those customers on … Continue reading What Features Make The Most Difference To Your Users? And How Do You Make Sure They Find Them?