Category Archives: Customer Service

Use these services to get quicker customer service calls

By Jared Newman September 10, 2022 The next time you need a company’s contact number and don’t want to bother navigating through labyrinthine websites, head to the Elliot Advocacy Contact List instead. Here you’ll find the customer service numbers for hundreds of companies, sorted into categories, such as airlines, cable providers, hotels, and computer makers. The … Continue reading Use these services to get quicker customer service calls

The Virtualization of Customer Support: Customer Experience in the Metaverse

The Virtualization of Customer Support: Customer Experience in the Metaverse Puneet Mehta / 10 Jun 2022   The smartphone changed everything. The way people engage with each other. How we buy products. Our expectations. It resulted in the single most significant change in brand and consumer interaction. But could the metaverse have just as big … Continue reading The Virtualization of Customer Support: Customer Experience in the Metaverse

How to plan for problems with proactive customer service

45% of responses require additional resources and can harm customer trust in the business. Constantine von Hoffman on April 11, 2022 Proactive customer service is generally very popular with consumers, one study by InContact found it had an 87% approval rate. This makes it very popular among marketers, who find it useful for increasing sales … Continue reading How to plan for problems with proactive customer service

Intercom introduces new customer service and insights products

New Intercom Surveys and Switch aim at expanding the omnichannel service experience. Chris Wood on March 24, 2022 Today, customer engagement software company Intercom launched two new products – Surveys, a real-time insights tool, and Switch, a tool that transfers customers from a phone queue to Intercom’s Messenger support. They also announced a redesign of … Continue reading Intercom introduces new customer service and insights products

4 Effective Strategies for Selling to Wholesale Customers

Syed Balkhi January 8, 2021 Are you looking for a way to make more money with your online store? If so, you may want to consider the world of wholesale marketing. Essentially, wholesale marketing is when you sell your products to other businesses, usually for resale purposes. You can make new business connections, dramatically improve … Continue reading 4 Effective Strategies for Selling to Wholesale Customers