Category Archives: Customer Service

How Social Media is Changing Customer Service [Infographic]

Stacey Rudolph August 20, 2020 Social media has really changed customer service behavior in recent years. The days of telephone, fax, letters and email are gone and social media is becoming more prominent when it comes to offering customer support and services. According to Invespcro, more than 80% of customers use social media to engage … Continue reading How Social Media is Changing Customer Service [Infographic]

5 Expert Ways to Increase Your eCommerce Customer Service

Victoria Taylor August 16, 2020 One of the most critical assets to your eCommerce business is your customer. Without them, you’d run out of business. Customer service can make or break your brand. Around 74% of people are likely to switch brands if they find the purchasing process too complicated. Not to mention after one … Continue reading 5 Expert Ways to Increase Your eCommerce Customer Service

3 Ways to Keep Customer Service Agents Working From Home Engaged

Paul Selby — April 3, 2020 The COVID-19 pandemic continues its spread. Healthcare workers around the globe are taking heroic measures to treat those affected as scientists seek to contain it. Though life has radically changed in many ways, holding on to some sense of normalcy remains the goal, including continuing to work. Yet with … Continue reading 3 Ways to Keep Customer Service Agents Working From Home Engaged

How to Create the Ideal Shift Schedule for your Customer Service Team

Rohit Viswanathan — March 10, 2020 Your customer service team plays a vital role in keeping clients happy and enabling business growth. From dealing with varying degrees of customer emotions to putting the required effort into solving problems as quickly as possible, it can be a very demanding job. If employees need to perform at … Continue reading How to Create the Ideal Shift Schedule for your Customer Service Team

What is Voice of Customer and How Can You Leverage It?

Mia Jacobs — June 7, 2019 — June 7, 2019 According to research by workplace collaboration specialist Atlassian, less than 1 in 5 people believe companies listen to their feedback. Whenever a customer offers feedback, they are giving you an opportunity to make them happy—or at least happier. If 80% of people believe their input … Continue reading What is Voice of Customer and How Can You Leverage It?