Tag Archives: Feedback

Let’s Talk About the “F” Word: Feedback

Chiara Toselli February 27, 2021 Feedback. We dread it. We fear it. While conceptually we all understand the importance of feedback, just the word feedback can be associated with negative feelings for people on either side of the desk. Managers dread the employee’s reaction in response to their feedback. Employees fear feedback because criticism can … Continue reading Let’s Talk About the “F” Word: Feedback

Anonymous Feedback: How Can It Improve Employee Engagement?

Angela Ash February 12, 2021 Anonymous employee feedback is a great way to improve satisfaction among the workforce but also to ensure that developments are taking place. However, in order for employee feedback to be truly efficient, it is necessary to process the information, turning it into actionable insights. When used as guidelines, the feedback … Continue reading Anonymous Feedback: How Can It Improve Employee Engagement?

How to Bounce Back From a Negative 360-degree Feedback

Paul Keijzer January 18, 2021 Receiving critical feedback, especially in a performance review, is rarely easy. While a negative feedback can blindside us and incite feelings of self-doubt, it is also a valuable reality check and opportunity for growth. What’s important is how you hold on a positive attitude to work through the responses, move … Continue reading How to Bounce Back From a Negative 360-degree Feedback

How to Use 360-Degree Feedback for Leadership Development

Paul Keijzer August 15, 2020 Like all other spheres, people in HR and talent-development arena are always looking for a new tool. Currently, data analytics is capturing attention of business leaders finding a fresh way to improve performance, productivity, and talent alignment. However, as much as we embrace it, there are still tried-and-tested talent-development methods … Continue reading How to Use 360-Degree Feedback for Leadership Development

Feedback optimization: A user-first approach to SEO

Feedback optimization is the process of using readers’ comments to improve your content. See how this strategy can improve SEO performance while creating better search results for your audience. Abby Reimer on July 30, 2020 In my last post, I shared how UGC (User Generated Content) helped my nonprofit client create authoritative articles that 1.) … Continue reading Feedback optimization: A user-first approach to SEO

7 Best Ways to Obtain Your Contactless Customer Feedback and Satisfaction Surveys [Infographic]

Chanakya Kyatham — May 21, 2020 The global crisis of the Coronavirus disease has been the bane to businesses and organizations all across the world. It’s not only in terms of providing the best services but also in terms of obtaining customer feedback and surveys. Before the lockdown was announced along with strict measures of … Continue reading 7 Best Ways to Obtain Your Contactless Customer Feedback and Satisfaction Surveys [Infographic]

Call Center Improvement Strategies that Work: 4 Ways to Offer Your Agents Instant Feedback and Finally Deliver on Your Customer Experience Promises

Veronica Krieg — March 9, 2020 Have you ever heard of Flashbulb memory? Flashbulb memory is our tendency, as humans, to only remember experiences where our emotions run high. The thrilling time we went skydiving. The upset we felt when we didn’t get that promotion. Or, the infuriating call we had with a red-hot customer … Continue reading Call Center Improvement Strategies that Work: 4 Ways to Offer Your Agents Instant Feedback and Finally Deliver on Your Customer Experience Promises

10 Employee Feedback Examples and How to Use Them

Kellie Wong — March 3, 2020 For many of us, “employee feedback” sparks memories of uncomfortable annual conversations with unapproachable managers. In today’s world, however, employee feedback has evolved into ongoing listening strategies that build trust between managers and employees. Regular employee feedback results in significantly higher engagement, with a plethora of attendant benefits. Let’s … Continue reading 10 Employee Feedback Examples and How to Use Them