Category Archives: Customer Retention

Do You Know When to Quit? The Answer Lies in These Two Costs

Rick Miller — December 18, 2018 Follow @beingchief — December 18, 2018 “Winners never quit, and quitters never win.” “Never give up.” “When the going gets tough, the tough get going.” Recognize these mantras? Our culture is awash in well-intentioned reminders to keep our heads down and our “noses to the grindstone” until the job … Continue reading Do You Know When to Quit? The Answer Lies in These Two Costs

To Have And To Hold: How Email Helps Retailers Acquire And Retain Customers

To Have And To Hold: How Email Helps Retailers Acquire And Retain Customers by Ray Schultz , Columnist, December 7, 2018 Email is one of the main tools used by retailers to acquire new customers, according to How Investments In Customer Acquisition And Retention Lead To Strong ROI, a study by Retail Touchpoints. But it’s … Continue reading To Have And To Hold: How Email Helps Retailers Acquire And Retain Customers

Preventing Customer Churn Through One Simple Act [Infographic]

Brian Wallace — October 5, 2018 Follow @nowsourcing — October 5, 2018 Customers expect high quality service when they interact with their suppliers, and why shouldn’t they? Among customers that switch vendors, 66% do so because of high prices, rates, and fees and 32% because of serious problems with services, like mistakes or failures. Above … Continue reading Preventing Customer Churn Through One Simple Act [Infographic]

The 7 biggest trends driving customer loyalty

A marketer’s guide to increasing customer retention and generating loyalty. According to 3Cinteractive, 64 percent of brands reported an increase in loyalty program membership over the last year. Loyalty programs are becoming more sophisticated, moving beyond the traditional spend-and-get model, to omnichannel and multichannel programs that recognize customers for every interaction they make with a … Continue reading The 7 biggest trends driving customer loyalty