The state of today’s consumer? Upset by negative experiences — but staying silent about them too. Kim Davis on October 15, 2024 Brands today are challenged by heightened consumer expectations and declining consumer feedback. In other words, negative experiences sharply impact customer loyalty, but — despite the ready availability of feedback channels — consumers … Continue reading Declining customer feedback and loyalty, growing AI skepticism
How do you get a satisfied customer to become an online advocate? Here are tips on how to ask for reviews to help bolster your business. Brian Patterson on December 8, 2022 Outside of the food and hospitality industry, it can be a real struggle for businesses to get positive reviews. Consumers don’t typically review … Continue reading How to ask customers for reviews (and actually get them)
How do you manage negative postings on Facebook? Here are some tools and methods to help you alleviate the situation and win the battle against negativity. Chris Silver Smith on March 25, 2022 As a reputation consultant, I have handled a full range of public relations issues through Facebook, and if there is one … Continue reading 8 tips on how to handle negative Facebook comments
Riley Steinbach October 5, 2021 The benefits of continuous 360-degree feedback are inevitable. For example, it helps provide an accurate picture of employee performance and can eliminate biases in the workplace. While there are many benefits that organizations are aware of, many struggle to implement this 360-degree feedback. Whether it be they don’t have a … Continue reading Implementing 360-Degree Feedback In Your Organization
Chiara Toselli September 28, 2021 Many organizations have decided to ditch the once-a-year annual appraisals, and implement quarterly check-ins and continuous feedback. This is largely due to a switch in the generational workforce. Millennials and Gen Z now constitute almost 50% of the workforce. While all employees want feedback, younger generations want it the most. … Continue reading Continuous Feedback Is Still Not Enough
Julie Winkle Giulioni August 26, 2021 Soliciting and accepting feedback graciously are skills that distinguish successful and effective individuals. Yet many people have not had the benefit of learning these skills. Your employees are likely among them. In this excerpt from Help Them Grow or Let them Go, we provide you with great questions to … Continue reading The ABCs of Soliciting and Accepting Feedback
Nicole Steinberg August 7, 2021 When I think back to entering design school, I vividly remember being terrified by the idea of people critiquing my work. What do you mean my teachers and classmates are going to pore over my work at every opportunity and point out every little thing I did wrong? THAT’S what’s … Continue reading How to Give Better Design Feedback
Julie Winkle Giulioni August 5, 2021 Photo by Daniel Salgado on Unsplash There’s no argument that today’s workplace is in tremendous flux. The past 18 months have dramatically – and forever – altered the business landscape. Accelerated digitization. Support for work-from-home and hybrid configurations. Heightened attention to safety, mental health, and wellness. And this just … Continue reading The Great Re-Evaluation
Amy Drader July 19, 2021 geralt / Pixabay Let’s begin with what not to do. Start with a compliment, then describe what you need corrected or improved upon, and then end with a compliment. This is the famed “Sandwich Feedback Method”, and it is one of the worst ways to give feedback. I’ve done it. … Continue reading 3 Steps for Giving Valuable Feedback
Amy Drader July 12, 2021 Background vector created by tartila – www.freepik.com “I love getting feedback and hearing about all the ways I can improve or correct the way I work.” – said no one. If there is something that makes almost everyone feel ookie, it is feedback. Because it is associated with negativity, the … Continue reading How to Ask For Feedback and Receive It Well (Even If You Disagree)
