Category Archives: Feedback Management

Five Powerful Employee Feedback Tips for Customer Experience Leaders

Thomas Ewen — November 15, 2018 — November 15, 2018   geralt / Pixabay Companies often focus solely on customer experience, forgetting the actual driver for an excellent customer journey – their employees. According to the 2016 CXEvolution study by MaritzCX, “customer-centric companies are three times more successful at driving significant financial improvement and customer … Continue reading Five Powerful Employee Feedback Tips for Customer Experience Leaders

False Positives — A Touchy Problem For Businesses

Sandra Wrobel-Konior — October 19, 2018 Follow @sandricz — October 19, 2018 False positives are getting to be a bigger problem than actual fraud, as they can seriously harm online business’s bottom line. It’s a complex issue that touches many online merchants. What exactly are false positives and how can merchants minimize them? According to … Continue reading False Positives — A Touchy Problem For Businesses

Should eCommerce Merchants Remove Negative Product Reviews?

Graeme Caldwell — September 27, 2018 Follow @nexcess — September 27, 2018 A motivated customer with an ax to grind can damage the reputation and revenue of an eCommerce store. Negative reviews are something everyone who does business online has to deal with, but they make many eCommerce merchants nervous — so nervous they’re tempted … Continue reading Should eCommerce Merchants Remove Negative Product Reviews?

8 Scenarios Where It’s Actually OK to Ignore Feedback

McLean Mills — September 3, 2018 Follow @mcleanmills7 — September 3, 2018 geralt / Pixabay As a business owner, feedback is everywhere. There’s feedback coming from your customers, your employees, your management team, and even your friends and family. However, in a world where everyone has their own opinions and individual preferences, it’s hard to … Continue reading 8 Scenarios Where It’s Actually OK to Ignore Feedback

The Pros and Cons of 360-Degree Feedback

Rick Lepsinger — June 14, 2018 Follow @onpoint_llc — June 14, 2018 geralt / Pixabay Many organizations have incorporated 360-degree feedback into their leadership development process, and for good reason. The data gathered from multi-source feedback can be extremely valuable both for organizations and the employees, providing honest and measurable observations that can be used … Continue reading The Pros and Cons of 360-Degree Feedback