Category Archives: Management Skills

Promoted From Peer to Leader? 4 Ways to Make a Smooth Transition

Paul Keijzer — June 12, 2020 Becoming the boss is an exciting transition, but it can be a tricky one – and if you’re making a move from being a peer to leader, just the thought of managing your office buddies can be nerve-wracking. This is because workplace friendships take a completely different turn when … Continue reading Promoted From Peer to Leader? 4 Ways to Make a Smooth Transition

Complaining is Bad for Your Company, According to Science

Albert Costill — April 23, 2020 We’re all guilty of complaining from time-to-time. And, in some situations, that’s not a bad thing. “Complaining allows us to achieve desired outcomes such as sympathy and attention,” says Robin Kowalski, a psychology professor at Clemson University. “The truth is, everybody does it.” But, the constant complaining. No one … Continue reading Complaining is Bad for Your Company, According to Science

The Path to Becoming the Most Important Member of the Executive Team

Chris Hicken — March 14, 2020 Let’s start by acknowledging that Customer Success teams always have the coolest people in the company. They are kind, optimistic, helpful, and they take really good care of customers. Want to have a beer with someone after work? Definitely invite someone from CS. Success leaders usually manage more revenue … Continue reading The Path to Becoming the Most Important Member of the Executive Team