Tag Archives: message

Twitter Direct Message Chat Bot Feature To Automate Customer Service

by Laurie Sullivan, Staff Writer @lauriesullivan, November 2, 2016 Businesses can create a financial opportunity for themselves when they acknowledge customer ratings and reviews on their Web site or by responding to Facebook posts or service-related Twitter tweets, even if it’s by a chat bot. Twitter found that extra added attention typically earns the brand … Continue reading Twitter Direct Message Chat Bot Feature To Automate Customer Service

A CMO’s View: How data & analytics help shape SAP’s marketing message & strategy

SAP’s Maggie Chan Jones shares how her team uses analytics to manage events, modify campaigns and inform the brand’s marketing strategy. Amy Gesenhues on September 16, 2016   As SAP’s chief marketing officer, Maggie Chan Jones manages the brand’s global advertising and branding efforts, global sponsorship, audience marketing, and field marketing for each region and … Continue reading A CMO’s View: How data & analytics help shape SAP’s marketing message & strategy

Reaching the News Feed: Getting Your Message Out on Facebook

by Laura Donovan June 8, 2016 Follow @thewordproJune 8, 2016 The Facebook F8 Conference is always a big event each year and this year was jam-packed with new information about the Social Media Goliath. One of the topics they presented took a look into the most valuable feature of the platform, “News Feed: Getting Your … Continue reading Reaching the News Feed: Getting Your Message Out on Facebook

Learning Social Etiquette: How to Craft the Perfect Message on Facebook, Twitter and LinkedIn

by Laura Cole May 22, 2016May 22, 2016 Ah, social media. Arguably the greatest and most revolutionary tool in contemporary marketing, it has the potential to make or break your business while also minimising your spend on promotional campaigns. The social platform can also serve as the glue that binds an integrated marketing campaign together, … Continue reading Learning Social Etiquette: How to Craft the Perfect Message on Facebook, Twitter and LinkedIn