Category Archives: Digital Transformation

Why Digital Transformation Always Needs To Start With Customers First

Louis Columbus September 14, 2020 Customers’ expectations, preferences, changing patterns in how and why they purchase need to be the core of any digital transformation effort. 63% of organizations say delivering an excellent customer experience as measured by customer satisfaction scores defines success as a digital-first business, according to a recent IDG study. 67% of … Continue reading Why Digital Transformation Always Needs To Start With Customers First

The Financial Services Megatrends Re-shaping Digital Banking

Dr. Ashok Karania September 9, 2020 Tumisu / Pixabay Years from now, we’ll look back on 2020 as a milestone year for the financial services sector. While it’s still too early to assess the overall fallout from the COVID-19 pandemic, the crisis has already acted as a radical catalyst in the industry. The global fintech … Continue reading The Financial Services Megatrends Re-shaping Digital Banking

Why Digital Transformation Remains Your Best Chance to Survive the COVID-19 Onslaught

Shashin Shah August 31, 2020 As businesses face a never foreseen or imagined, straight out of a dystopian pandemic fiction situation, where sustenance is all that matters – digital transformation is providing them the means to weather the storm. Those who embraced it in the past years seem to be winning the war against Covid-19 … Continue reading Why Digital Transformation Remains Your Best Chance to Survive the COVID-19 Onslaught

The Future is Digital: How Video Helps Retailers Keep Up with Market Trends

Lauren McHugh August 24, 2020 In the first quarter of 2020 alone, video views for retailers were up 135% and rising as more consumers filled their shopping carts from home in response to the global pandemic. With an anticipated closure of nearly 25,000 retail stores across the US, retailers are heightening their focus on the … Continue reading The Future is Digital: How Video Helps Retailers Keep Up with Market Trends

The Digital Era and Global Lockdown: See How These Industries Evolved

The Digital Era and Global Lockdown: See How These Industries Evolved Dana Kachan / 18 Aug 2020   The recent turbulence of Coronavirus made all of us rethink business life. Many industries have started incorporating profound transformation to overcome the recession. The metamorphosis includes day-to-day operations to the business processes of vital importance. Businesses have … Continue reading The Digital Era and Global Lockdown: See How These Industries Evolved

Digital Transformation: How to Transition Your Brick-and-Mortar Business to the Online Space in 2020

Mark Quadros August 21, 2020 2020 has been a tough year for local stores. And for two obvious reasons: quarantine and social distancing. The retail world is now forced to transition brick-and-mortar businesses to online stores. But that’s not easy. Changing your brand face, the way you sell, and the way you reach out to … Continue reading Digital Transformation: How to Transition Your Brick-and-Mortar Business to the Online Space in 2020

Customer Emotion is the Heart of a Successful Post-Pandemic Digital Transformation Plan

Robi Ganguly August 21, 2020 “Digital transformation” is the buzzword du jour – and for good reason. Globally, brands are scrambling to figure out what the “new normal” means for customer engagement. Product and marketing leaders are faced with high levels of fear and uncertainty, oftentimes accompanied by slashed budgets. And consumers are engaging with … Continue reading Customer Emotion is the Heart of a Successful Post-Pandemic Digital Transformation Plan

How the auto sales industry is transforming into digital dealerships

Bringing the car-buying experience into the 21st century. Rodric Bradford on August 11, 2020 Of all the digital transformations that have occurred in sales in the first two decades of the 21st century, the one purchasing experience with roots still deep in the 20th century is the car-buying process.  Then COVID hit.  Operations went from … Continue reading How the auto sales industry is transforming into digital dealerships