Sarah Deane — November 29, 2018 Follow @effectUX — November 29, 2018 rawpixel / Pixabay With current U.S. unemployment numbers as low as 1969 rates––3.7%, according to September 2018 data from the Bureau of Labor Statistics––it’s a timely opportunity to evaluate the importance of good management in staff retention. Good management plays an integral role … Continue reading Why Management-Supported, Transparent Communication Enhances Employee Experience
Rick Lepsinger — October 29, 2018 Follow @onpoint_llc — October 29, 2018 Nonverbal cues are an important part of effective communication. While an increasing amount of interaction in the business world is taking place in a virtual context, understanding the importance of nonverbal gestures and behaviors is still critical. Collectively, they make up a vital … Continue reading How The Best Leaders Master Nonverbal Communication
How Critical Are Meaningful Conversations? by Laurie Sullivan @lauriesullivan, August 13, 2018 Sometimes it feels like meaningful conversations between a brand and a consumer are difficult to come by. But no matter how difficult, success is essential. About 63% of customers say they are likely to stop working with companies that cannot meet their expectations … Continue reading How Critical Are Meaningful Conversations?
Abhishek Budholiya — February 22, 2018 Follow @aabudholiya02 — February 22, 2018 IP multimedia subsystem (IMS), the integrated network of telecommunication carriers, facilitates usage of IP (Internet Protocol) for packet communications in all known ways over wireless or landline. Some of these communications include traditional telephony, fax, e-mail, internet access, web services, Voice over IP … Continue reading How Communications are Enhanced by IMS
Don Williams — May 5, 2017 — May 5, 2017 One of the last memories I have from college is of a Professor telling us – as we were almost out the door – “Don’t forget to network! Networking is the key.” I have always remembered this and on occasion I have even put his … Continue reading Don’t Let the Sun Set on Your Network Contacts: 4 Top Tips to Keep Your Network Fresh
Richard Ruff — April 26, 2017 Follow @saleshorizons— April 26, 2017 After many years of sitting in on sales calls and even more providing feedback to salespeople in sales simulations, we’ve noticed there definitely is variability in the amount and quality of pre-call planning. Pre-call planning improves when someone else is on the call, like … Continue reading The Lost Art of Call Planning
Jillian Matlaga — April 25, 2017 — April 25, 2017 This isn’t the first time we’ve covered the thank you topic. Saying ‘thank you’ never goes out of style and we’re always finding new ways to tell our network and customers thank you. Saying “please” and “thank you” were among the first manners that we … Continue reading Manners Please: the Best Way to Say Thank You
Mike Paton — April 3, 2017 Follow @mpaton— April 3, 2017 A few weeks ago, during a two-day annual planning session, I witnessed a truly poignant moment. The leadership team was participating in the “One Thing” exercise, designed to improve trust and team health. It requires each leader to provide every other team member with … Continue reading The Power of a Positive Word
Whether you’re an e-commerce advertiser focused on specific events or you’re looking to drive consistent revenue throughout the year, columnist Andrew Waber discusses the strategies that will help increase your ROI. Andrew Waber on March 1, 2017 Photo by LendingMemo and used here via the Creative Commons license E-commerce-focused advertisers can be segmented into … Continue reading Event-oriented vs. always-on: The campaign tactics that work
Patrick Hogan — February 2, 2017 Follow @growtenfold— February 2, 2017 When you are working towards improving your sales team’s productivity, it will get technical at some point. We’re talking about servers and ports, and whether it’s better to have your data on-site or to use the cloud. And, this is just the tip of … Continue reading What is a CTI Server?