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5 things you should know about the Google Display Network, direct from Google

Google released responsive ads in July and announced cross-device remarketing, display location extensions and store visits in late September. Columnist and Googler Matt Lawson answers the top questions we’ve received on these features. Matt Lawson on December 27, 2016   As we move into the last few weeks of 2016, I’ve been feeling reflective. (Blame … Continue reading 5 things you should know about the Google Display Network, direct from Google

CSM from the Trenches – 4 Segmentation Strategies for Frontline CSMs

Sam Feil — December 27, 2016 — December 27, 2016 For those just joining my blog series CSM from the Trenches, welcome. In this series, I discuss trends, best practices, and advice for frontline customer success managers (CSMs). Being on the CSM frontline allows us to directly influence the success of our clients. I love … Continue reading CSM from the Trenches – 4 Segmentation Strategies for Frontline CSMs

5 Ways Small Businesses Can Benefit from Automation

Adam Frankel — December 22, 2016 Follow @FrankelInteract— December 22, 2016 When it comes to handling the workload, small businesses are always hard-pressed. Automation is the solution to their problems. Automation enables them to reduce workload pressures and deliver the output on time without compromising with quality. Business Process Management(BPM) and Business Intelligence (BI) are … Continue reading 5 Ways Small Businesses Can Benefit from Automation

12 Design Takeaways from 2016 -The Year of Enthralling Emails

Kevin George — December 18, 2016 Follow @imkevin_monk— December 18, 2016 Emails are not just any banal communication tool. Well-designed emails that share valuable information not only help in customer acquisition and conversion but also in retaining them by building a strong relationship. Designing an email that helps to achieve all this, thus becomes essential. … Continue reading 12 Design Takeaways from 2016 -The Year of Enthralling Emails

From Retail to Restaurants, Category Management Yields Big Returns

Dave Sutton — December 15, 2016 — December 15, 2016 In 1982, Nielsen defined Category Management as: “a process that involves managing product categories as business units and customizing them [on a store by store basis] to satisfy customer needs.” Nielsen was a little ahead of its time in that customizing product offerings on a … Continue reading From Retail to Restaurants, Category Management Yields Big Returns

How to Prevent Online Data Conflict From Ruining Your Business

Steve Mitchell — December 15, 2016 Follow @bstephenmitchel— December 15, 2016 Imagine you’ve just won $ 1 million from Publishers Clearing House. And now they want to arrange a time to give you a giant check on national TV. Too bad they had your phone number wrong….so now someone else gets this life-changing prize. Wouldn’t … Continue reading How to Prevent Online Data Conflict From Ruining Your Business