Tag Archives: first

Survata offers first online surveys targeted at second- and third-party user segments

The questionnaires, which can include a pretesting of ads, are delivered to the same segments the ads will later target. Barry Levine on May 27, 2016   Before they begin a campaign, advertisers obviously would like to know if an ad appeals to the targeted user type. Consumer research firm Survata is now offering a … Continue reading Survata offers first online surveys targeted at second- and third-party user segments

Planning A Website Or Rebuilding A Website? Read This First!

by Brian Neufeld May 6, 2016 Follow @briantneufeldMay 6, 2016 I tend to look to share unique or innovative ideas with small business owners. As a result, I sometimes neglect to share some sound marketing advice because it’s been around for a while so I assume everyone knows what it is. Well, here’s something everyone … Continue reading Planning A Website Or Rebuilding A Website? Read This First!

For Self-Service Success: Focus on Customers First, Not Cost Savings

by Tricia Morris April 13, 2016 Follow @paratureApril 13, 2016 As any brand or organization that’s implemented a customer self-service offering knows, build it and they will come. But will they be pleased when they get there? Satisfied when they leave? Forrester estimates that an average of $ 22 million is spent annually in unnecessary … Continue reading For Self-Service Success: Focus on Customers First, Not Cost Savings

Website Planning for a Fantastic First Impression and Increased Engagement

by Teresa Slider April 4, 2016April 4, 2016 This may sound overly simple, but when planning a new website for your professional services firm be sure you think about the humans who will be reading it—especially if you are a technology firm. We regularly interview leaders of successful professional services firms to learn about their … Continue reading Website Planning for a Fantastic First Impression and Increased Engagement

We Choose You. Now What? Navigating the First 90 Days with Your Contact Center Partner

by Kim Campbell March 13, 2016March 13, 2016 Outsourcing. It’s basically the corporate equivalent of walking down the aisle. You’re making a decision to trust someone else completely and you’re inviting them to build a future with you. Not a decision to be taken lightly. And it can induce more than a little anxiety in … Continue reading We Choose You. Now What? Navigating the First 90 Days with Your Contact Center Partner

How To Market Successfully In A Digital World? Put Customers’ Needs First.

Customers are at the heart of what successful businesses do. Columnist Mary Wallace discusses why we need to harness the power of data and technology to better understand our customers and respond to their needs. Mary Wallace on March 1, 2016    Customers are the heart and soul of every successful business. It’s been that … Continue reading How To Market Successfully In A Digital World? Put Customers’ Needs First.