Category Archives: Business Development

Narrow is the new normal: Why expertise will help agencies survive the in-house exodus

We need to adapt to today’s landscape whether collaborating with in-house teams or as part of a multi-agency effort, specialized expertise is the path forward. Dan Carter on July 1, 2019  It’s no secret that brands are moving more advertising and marketing functions in-house. Countless stories have been written about it. From media buying to … Continue reading Narrow is the new normal: Why expertise will help agencies survive the in-house exodus

Before You Go to RFP, Get Friendly: A Guide to On-Site Contact Center Visits

Mike Hasler — June 4, 2019 — June 4, 2019 Picture this: You’re in the RFP process for a new contact center partner. You have a short list of participants. You give them a couple of weeks to return their answers, and then you spend a few more weeks poring through those answers with your … Continue reading Before You Go to RFP, Get Friendly: A Guide to On-Site Contact Center Visits

Kill Your Inefficient Tools and Processes Before They Kill Your Company

Daniel Codella — May 29, 2019 Follow @mrcodella — May 29, 2019 As businesses continue to expand globally and distributed teams become the norm, collaboration has become essential to success. Managers and employees are spending 50% more time in collaborative activities. In response to these trends, organizations have been rushing to bring on as many … Continue reading Kill Your Inefficient Tools and Processes Before They Kill Your Company

Building Your Business – 5 Lessons from an Epic Saga

Ellen Huxtable — May 29, 2019 Follow @abiztweet — May 29, 2019 Building your business isn’t quite as dramatic as a televised medieval saga; there are no flying fire-breathing dragons or endless legions of soldiers, and no prophesies to be fulfilled by the last episode. All human endeavor has parallels, however, and those of us … Continue reading Building Your Business – 5 Lessons from an Epic Saga