Category Archives: Business Development

How to Give Work from Home Call Center Agents the Support and Resources they Need to Keep Your Business Functioning at Its Best

Veronica Krieg — March 21, 2020 The world we live in is demanding a remote workforce. And past trends show, as employees get more flexibility, they never want to give it back. Buffer’s State of Remote Work in 2020 report found that almost every employee who works remotely, a whopping 98%, want to continue remote … Continue reading How to Give Work from Home Call Center Agents the Support and Resources they Need to Keep Your Business Functioning at Its Best

Segment Switch! How to Adapt When Your Customers’ Lifestyles Evolve

James Glover — February 28, 2020 You’ve spent months assembling data on demographics and past purchases. You’ve painstakingly divided your subscribers into segments based on that data. Maybe you’ve even assigned audience personas to those segments — ascribing them lifestyles, hobbies, and cute names like “Maggie the Mom” and “Craig the CTO.” At first, your … Continue reading Segment Switch! How to Adapt When Your Customers’ Lifestyles Evolve

How to Scale From Freelancer to Business Owner

Choncé Maddox — January 17, 2020 Some people use the term ‘freelancer’ and ‘business owner’ interchangeably, and I totally understand why. While one is not better than the other, freelancers tend to be entrepreneurial have freedoms like setting their own rates, choosing clients, and deciding on when to work. However, freelancers often tend to spend … Continue reading How to Scale From Freelancer to Business Owner

Why Accepting eChecks Reduces Payment Processing Costs

Albert Costill — January 14, 2020 In today’s digital age of payments there have never been so many payment options for business owners. Whether it’s cash, checks, credit cards, or bitcoins, you have a plethora of options. Despite this, plastic still rules the pack. The 2016 Federal Reserve Payments Study found that credit cards account … Continue reading Why Accepting eChecks Reduces Payment Processing Costs

The One Relationship That Determines the Success of Your VoC Program

Sean McDade — December 30, 2019 No matter how talented you are as a customer experience professional, you need a team to create a world-class VoC program. In this blog post, we are focusing on the internal help you will need. The Information Technology (IT) Department Let’s begin with the information technology (IT) department. IT … Continue reading The One Relationship That Determines the Success of Your VoC Program