Category Archives: Business Development

How to Scale From Freelancer to Business Owner

Choncé Maddox — January 17, 2020 Some people use the term ‘freelancer’ and ‘business owner’ interchangeably, and I totally understand why. While one is not better than the other, freelancers tend to be entrepreneurial have freedoms like setting their own rates, choosing clients, and deciding on when to work. However, freelancers often tend to spend … Continue reading How to Scale From Freelancer to Business Owner

Why Accepting eChecks Reduces Payment Processing Costs

Albert Costill — January 14, 2020 In today’s digital age of payments there have never been so many payment options for business owners. Whether it’s cash, checks, credit cards, or bitcoins, you have a plethora of options. Despite this, plastic still rules the pack. The 2016 Federal Reserve Payments Study found that credit cards account … Continue reading Why Accepting eChecks Reduces Payment Processing Costs

The One Relationship That Determines the Success of Your VoC Program

Sean McDade — December 30, 2019 No matter how talented you are as a customer experience professional, you need a team to create a world-class VoC program. In this blog post, we are focusing on the internal help you will need. The Information Technology (IT) Department Let’s begin with the information technology (IT) department. IT … Continue reading The One Relationship That Determines the Success of Your VoC Program

The Anatomy of a Business Owner

Steven Imke — December 18, 2019 Follow @SteveImke Inside every small business owner, there are 3 personas, each competing for time as the leader. The three personas are: Technical (work-focused) President (inwardly-focused) Chief Executive Officer – CEO (outwardly focused). To succeed, a business must possess all three personas. The technical persona is about the present … Continue reading The Anatomy of a Business Owner

15 Simple Ways to Make Your Business More Accessible to People With Disabilities

Young Entrepreneur Council — December 18, 2019 Follow @YEC It is remarkably important for businesses to be inclusive and accommodating to people with disabilities. To learn more about what businesses can do — whether it involves store or office setup, hiring, site design or even simple outreach — see what members of the Young Entrepreneur … Continue reading 15 Simple Ways to Make Your Business More Accessible to People With Disabilities