Tag Archives: World

What Now? How Will Contact Centers Navigate the Post-COVID World?

Kim Campbell — May 1, 2020 If one thing’s for certain in these most uncertain times, it’s that humans are resilient. There have been comparisons of the coronavirus pandemic to an earthquake, where the initial quake shakes us to the core, but the aftershocks continue to reshape the world for months and years to come. … Continue reading What Now? How Will Contact Centers Navigate the Post-COVID World?

COVID-19 stories: Marketers, martech firms pivot as world goes online

Here are some encouraging stories from marketers who made quick changes to adapt. Wendy Almeida on March 31, 2020 The massive disruption of COVID-19 is forcing many of us to rethink everything we do. And right now, our community needs fresh ideas on how to manage the overwhelming situation. Here are some encouraging stories from … Continue reading COVID-19 stories: Marketers, martech firms pivot as world goes online

Developing Leaders for a VUCA World

Darleen DeRosa — November 6, 2019 Follow @onpoint_llc Information travels quickly in today’s highly-connected global economy. In addition to providing companies with unparalleled flexibility, this interconnected environment also has the potential to create tremendous disruption and uncertainty. The ability to analyze situations quickly and respond appropriately has become the new business differentiator for many companies. … Continue reading Developing Leaders for a VUCA World