Customer relationships are strengthened through personalized communication. Corey Patterson on January 12, 2022 “The first things we always want to think about in the customer journey are what the customer is doing and how they are interacting with us as a brand,” said Ben Tepfer, senior technical evangelist at Adobe, at our MarTech conference. “As … Continue reading How to improve customer relationships with personalized messaging
Syed Balkhi November 17, 2021 When you want to buy a product online, what’s the first thing you do? If you’re like most people, you look for reviews. Studies show that, on average, 72% of shoppers refuse to take action on a website until they read feedback from real customers. Before the age of the … Continue reading How to Get More Customer Reviews on Social Media (4 Must-See Tips)
From a savvy approach to marketing tech procurement to the mission of stomping out bad CRM data. Kim Davis on October 1, 2021 Marketing ops shouldn’t perform procurement It would run counter to almost everything we’ve said on the subject at MarTech to propose that marketing ops professionals — the people who execute within the … Continue reading Open season on CRMs?
Rick Kranz October 1, 2021 80% of customers leave after one negative experience and 72% of buying experiences are related to how consumers feel about how the business treats them. While those statistics are somewhat expected, it’s appalling to find that 85% of businesses believe they offer excellent customer experience yet, only 8% of their … Continue reading CRM for Small Businesses – 5 Best Softwares Available in the Market
Rick Kranz August 12, 2021 In order to streamline their business operations and make their customer service more effective, many businesses have invested in a Customer Relationship Management (CRM) system. The CRM is a software tool or platform that empowers you to organize customer data, automate certain interactions, and help move prospects down the sales … Continue reading Does Your Business Need a CRM Consultant? – Reasons to Consider
Bob Minhas November 23, 2020 The truth is that we become leaders the second we own a business and step into the entrepreneurial world. BUT turning this important role into a success or failure is totally a matter of choice. Business owners that are too focused on just transactions and closing sales/deals without genuinely connecting … Continue reading Are You Leading Your Clients the Right Way?
Mary Lister November 13, 2020 You’ve probably heard of CRM software—used it in the past, gotten sales calls about adopting one, wistfully wished your customer data was nicely organized inside one. But if you haven’t, don’t worry. I myself was once a wet-behind-the-ears college intern throwing acronyms around like candy without any clear idea what … Continue reading CRM: What Your Small Business Needs to Know About Customer Relationship Management
John Allen November 12, 2020 Do you want to create business proposals that will bring loyal clients to your company? In a business proposal, you are not simply selling your products and services; you are providing solutions to your clients’ problems. As William James said, “Act if what you do makes a difference. It does.” … Continue reading The Complete Guide to Writing Business Proposals Clients Will Love
Susan Gilbert September 3, 2020 Today I have some CRM sales resources to help you attract more leads over the competition in your niche. Here’s four links with tips and tricks to kick start your work week. It’s important to know what’s working in your target market if you want to attract long-term clients. Staying … Continue reading Improve Your Business CRM with These 4 Tools
Rachel Alvarez July 13, 2020 With more than half of the world’s population now online, there are billions of people commenting, praising and critiquing your brand across channels every day. Your brand needs to listen and engage with these conversations to improve customer experiences – this was a fact even before COVID-19. Now, as we’re … Continue reading Customer Care During Coronavirus [Infographic]