Amanda Abella — November 26, 2017 — November 26, 2017 I attend a lot of freelance events around my city. One complaint I hear often is how clients become bosses. As a result, the freelancer has a difficult time juggling multiple projects or building their own brands so they can make more money. Unfortunately, this … Continue reading 4 Ways to Avoid Having Clients Become Bosses
Serenity Gibbons — November 8, 2017 — November 8, 2017 nile / Pixabay If you’re in business long enough, you’ll eventually run across those clients who never pay on time. If you have to deal with customers who don’t pay on time all the time, this post will help you. In certain industries, you’ll find … Continue reading How Do You Deal With Customers Who Don’t Pay On Time?
Lisa Kilker — October 27, 2017 Follow @getpose — October 27, 2017 Photo by Tim Gouw via Pexels If you’ve ever worked retail, you can commiserate. You have a customer that you’ve gone out of your way for, bent over backwards, called in favors, but they are still not happy. When is enough enough? Can … Continue reading How to Deal With an Unhappy Customer and Their Negative Review
Wondering how you can have a better relationship with your client or paid search agency? Columnist Brett Middleton provides solid advice for both parties to communicate more effectively and work more efficiently. Brett Middleton on October 27, 2017 The reality of maintaining a complex business relationship where revenue is on the line is that … Continue reading 3 ways to build a better agency-client relationship
Josh Slone — October 5, 2017 — October 5, 2017 Since the term “inbound” was created and pioneered by the folks over at HubSpot, ideal client profiles (ICPs) have been a subject dominated by those who are into using inbound marketing. But this is slowly beginning to change (for the better). In this post, we’re … Continue reading Firmographics: The Key to An Awesome Ideal Client Profile
Dealing with a challenging PPC client? Columnist Jeff Baum explores some tips for reducing client frustration and fostering trust so that you can focus on what really matters: driving results. Jeff Baum on September 5, 2017 At some point in your PPC career, it’s nearly guaranteed you’ll have to manage a difficult client. Whether … Continue reading Critical tips for navigating difficult client relationships
In a noisy, hyper-competitive market, how do you stay ahead of your rivals? Contributor Kevin Bobowski explains why customer lifetime value and building a customer-obsessed organization are essential. Kevin Bobowski on August 23, 2017 What is your company’s competitive advantage? It’s a simple question but a difficult one to answer. And it’s getting more … Continue reading The one martech metric that really matters: Customer lifetime value
Lindsay Smith — July 20, 2017 — July 20, 2017 So you have decided to take the leap and switch companies. Now what!? The goal of any career transition is to reach what “The First 90 Days” (highly recommend this book) calls the break-even point – the “point at which you have contributed as much … Continue reading Nailing Your Customer Success Job Transition
Sahail Ashraf — June 27, 2017 Follow @Talcontent — June 27, 2017 It takes around five times more money to find a new customer than it does to retain an existing one. And using social media to do this can often be easier than you think. The ease of use and the low cost involved … Continue reading How To Use Social Media To Increase The Value Of A Customer Relationship
Brian Basilico — June 14, 2017 Follow @bbasilico— June 14, 2017 geralt / Pixabay Is Content Marketing Worth It? I often get asked about blogging and podcasting. I’ve been doing it for years. As a matter of fact, I just finished episode 268 of my podcast, I believe. I’ve been doing it since November of … Continue reading Are You Using Relationships To Effectively Grow Your Business?