by Katie Sweet Follow @misskatiehrdyOctober 15, 2016 I doubt that I need to convince an online retailer that product recommendations should be a critical component of their e-commerce strategy. We see time and again that they improve product discovery, lead to increased conversions and order values, and provide more personalized experiences for shoppers. Today, recommendations … Continue reading 10 Rules for Product Recommendations Success
by James Potter Follow @thelinkedinmanOctober 15, 2016 Too many people on LinkedIn just fill out their profile and expect the results to roll in. That’s like going to a huge networking event in a nice suit, but not talking to anyone! A good profile on LinkedIn takes a little more planning and preparation than that. … Continue reading You’ll Have Greater Success on LinkedIn If Your Profile is Working For You
Columnist Rachel Lindteigen explains how marketers can use the five Ws and one H of writing to create better content. Rachel Lindteigen on October 14, 2016 Think for a moment about the last piece of content you published. Was it a blog post, a new page on your website, an e-book, a video or something … Continue reading 6 questions from elementary school are key to content creation success
by John Hodge Follow @johnahodgeOctober 11, 2016 Working remotely can be really great or really not-so-great depending on how work responsibilities are handled. Think about the last time you had to physically walk over to a colleague’s desk to go over something with them. Now imagine being hundreds or maybe even thousands of miles apart … Continue reading 2 Aspects of Remote Employment that Define Success
by Loren VittetoeOctober 5, 2016 Customer Success is a relatively nascent term, having emerged as a more critical role with the shift in focus towards customer engagement and satisfaction by SaaS companies. Given Customer Success is still in early days, there is not necessarily a set of “best practices” for how to compensate your Customer … Continue reading Compensation Structures in Customer Success
by Shane DobbingOctober 3, 2016 It is often said that before you can really achieve any of your goals, you must experience failure first. In fact, in Robert Kennedy’s famous Day of Affirmation Speech in Cape Town on 6th June 1966, he said, “Only those who dare to fail greatly can ever achieve greatly.” This … Continue reading 10 Entrepreneurs Who Failed Before They Found Success [Infographic]
by Lindsay SmithSeptember 28, 2016 Your sales team is closing deals left and right. Your initial reaction is excitement but then panic begins to creep in. As the head of your company’s Customer Success team, you know that additional clients doesn’t always translate to additional headcount for your department and even when it does it … Continue reading 4 Ways to Scale Your Customer Success Efforts
by Maranda Dziekonski Follow @marandasaysSeptember 25, 2016 So here you are, building the next up and coming SaaS tool, with the ever so common recurring revenue model. Things are going really well. Your customers really seem to love you, and why wouldn’t they? Your product is awesome! You and your growing customer base seem to … Continue reading How to Hire Your First Customer Success Manager
by Jeff BullasOctober 1, 2016 I just want some joy in my life. That statement made me sit up and think. It was a cry for help. And it made me ask……what is success and what does it look like? That is a big question. Many of us don’t know if we have arrived or … Continue reading What Does the Path To Success Look Like?
by Richard HoweSeptember 27, 2016 If you sell items on your website, there are things you should always be aware of, whether you run a fully fledged global site offering hundreds of products or are just setting up a small boutique store. In this blog post, we look at the essential elements that lead to … Continue reading Ecommerce Website Success
