by Karin RondeSeptember 14, 2016 Handling issues with customers is never easy. First of all, you have to determine the scale of issues that require escalation, asking yourself ‘does this affect the customer, for how long, and do they need to know about it?’ In most cases, the answer is yes, even if it’s a … Continue reading Establishing an Issue Escalation Process
by Benjamin BrandallSeptember 15, 2016 What is business process reengineering? Like most buzzwords, business process reengineering (BPR) is a dull way to describe an interesting topic. Put simply, it’s the act of rethinking the way you do the important things in your business. It’s when you say “this is so inefficient it’s killing us”, and … Continue reading Business Process Reengineering: What to Do If Your Business Is Failing
by Connor LaubensteinSeptember 7, 2016 As a recent college graduate, I am no stranger to the anxiety of the job hunting process. A lot is left to chance – the current market in your field, catching employers when they need help, and making the right connections. At the end of the day, timing dictates all, … Continue reading How to Nail the Entire Interview Process
by Brad Smith Follow @bsmarketerAugust 22, 2016 You should have at least two to three ad variations per ad group. Which, if you’re doing a decent job keeping keywords tight in each ad group, means you’re supposed to be creating a LOT of ads across all your campaigns. You should also be A/B testing different … Continue reading A 6-Step Process to Write PPC Ads at Scale
by Gregg LitmanAugust 19, 2016 Video productions come in many shapes and sizes, from the iPhone video you post on Facebook all the way up to major Hollywood productions. So, crews range from that person with an iPhone all the way up to a cast of hundreds (and sometimes even thousands). But despite that wide … Continue reading 4 Benefits of Hiring a Company with a Tested Video Production Process
by Rick Lepsinger Follow @onpoint_llcAugust 13, 2016 Many organizations would like to integrate 360 feedback into their performance management system. And why not? Appraisal and development systems are aligned. They should feed into each other. The 360 data should be applicable in many ways. We believe the logic of this argument is sound and that … Continue reading Are You Ready to Integrate 360 Feedback Into Your Appraisal Process?
by Tom KrawiecAugust 17, 2016 If there were only one email campaign we could send for 350+ of our online retail and eCommerce customers for rest of their lives it would be this one…. The cart abandonment campaign. Why? Because after sending millions of different lifecycle email campaigns, win back, promotional emails, replenishment, welcome series … Continue reading Double The Revenue of Your Cart Abandonment Campaigns (Our Step-by-Step Process)
by Michael BousoAugust 9, 2016 Does your sales process meet the needs of today’s empowered buyer? Does your sales team rely on a scattershot approach of cold calls and unsolicited emails? Buyers have become a savvy bunch — they’re willing and able to conduct the research and identify solutions before coming into contact with a … Continue reading How to Personalize The Sales Process Through Content
by Benjamin BrandallAugust 7, 2016 Processes are a lot more interesting than you’d first think. That isn’t some kind of joke — they’re interesting, I swear. Although they’re defined as “a collection of interrelated work tasks initiated in response to an event that achieves a specific result”, there’s a bit of a backstory that helps … Continue reading What is a Process? A Non-Boring Guide for Regular People
by Sandra Hess July 30, 2016July 30, 2016 Attracting and recruiting top talent in today’s competitive job market is a challenge for every organization. But for companies hiring for high-volume positions such as call centers, talent selection is even more challenging. Implementing pre-hire assessments and using the data they provide helps identify top performers. However, … Continue reading 3 Strategies to Enhance Your Call Center Talent Selection Process
