Tag Archives: Process

On and Off Boarding Employees: Getting to a Smooth Process

Nancy Van Elsacker — December 12, 2016 Follow @NancyVElsacker— December 12, 2016 How can we make sure that newly hired employees have everything they need to get started on their first day? Believe it or not, this is a deeply concerning question for many business leaders. This specific question was addressed recently by HR, IT … Continue reading On and Off Boarding Employees: Getting to a Smooth Process →

Embracing Change: A Five-Step Process

Change Management

Emma Kieran — December 3, 2016 — December 3, 2016 A former client of mine, let’s call them Emma’s Client, was in desperate need of change. Facing staff and volunteer leadership troubles, financial woes, and an eroding culture of philanthropy, Emma’s Client was at a point of possible closure. It was fighting fires left and … Continue reading Embracing Change: A Five-Step Process →

Marketing and Sales Alignment Should Actually Look Like This, Especially for the Sales Enablement Process in the Complex Sale

Marketing Guide

Keegan Divant — November 2, 2016 — November 2, 2016 The 80’s gave us a lot of great things but the one thing we could have done without is buzzwords. Well, we could have also done without a few other things from the 80’s, but I digress. I’m not a fan of buzzwords because I … Continue reading Marketing and Sales Alignment Should Actually Look Like This, Especially for the Sales Enablement Process in the Complex Sale →

How to Grow Revenue 130% Using This 7-Step Customer Retention Process

Revenue Generation

Barrie Adams — October 31, 2016 — October 31, 2016 LINDSAY WILLOTT, CEO, CUSTOMER THERMOMETER Six years ago I founded a SaaS business (Software as a Service). Back then, every effort went into winning the first customer, then the second and so on. Before long, we’d shaken off the trappings of startuphood and embraced the … Continue reading How to Grow Revenue 130% Using This 7-Step Customer Retention Process →

How to Find Process Problems That Irritate Customers

Business Process

by Tema FrankOctober 26, 2016 Where Are Your Customers Hitting Process Problems? Process is the 3rd P in the 3P Profit Formula I discuss in the book PeopleShock: The Path to Profits When Customers Rule, and it is one of the biggest areas where organizations fall down on customer experience. (The first two Ps are … Continue reading How to Find Process Problems That Irritate Customers →

4 Steps to Improving Your Talent Acquisition Process

Talent Hiring

by Natalie SevertOctober 21, 2016 You know that a successful recruitment process goes beyond filling an empty desk. That’s why you go after the best talent. You know that focusing on talent will bring you a competent and engaged employee, saving you time and money. But how do you do that successfully? There are a … Continue reading 4 Steps to Improving Your Talent Acquisition Process →

How the Design Thinking Process Improves Innovation and Customer Experience

Customer Experience

by KC Claveria Follow @kcclaveriaOctober 21, 2016 An increasing number of companies are transforming product development by embracing a design method that puts the customer first. Instead of relying on people’s gut instincts, this new design framework cultivates empathy for users, emphasizes iteration and prototyping, and promotes tests throughout the process. It’s called design thinking, … Continue reading How the Design Thinking Process Improves Innovation and Customer Experience →

How To Engage B2B Buyers During Their Decision-Making Process

B2B Marketing

by Tukan Das Follow @tdasOctober 18, 2016 B2B buyers are facing an increasingly complex world of vendors, content, reputations, advertisement and sales pitches when they need to make a purchase decision – and their actions are becoming increasingly complex to match. By reaching a buyer in the middle of his or her decision-making process, you … Continue reading How To Engage B2B Buyers During Their Decision-Making Process →

Is Business Process Outsourcing Relevant For Your Small Business?

Outsourcing

by Benjamin BrandallSeptember 24, 2016 What is Business Process Outsourcing (BPO)? Yes, business process outsourcing is something that Coca-Cola does and spends millions on and something Vodafone uses IBM for to build its customer-related IT requirements, but it’s also for anyone and everyone. It doesn’t have to be done on a massive enterprise scale, and … Continue reading Is Business Process Outsourcing Relevant For Your Small Business? →

5 New Age Tools to Streamline Your Business Process

Business Process

by Joydeep Bhattacharya Follow @seoforuSeptember 17, 2016 Streamlining the entire work process and improving the workflow is not so difficult once you have the right resources, correct planning and proper set of tools. It is important to identify unproductive and redundant activities and manage them with ease. Here are top 5 tools that can help … Continue reading 5 New Age Tools to Streamline Your Business Process →