Tag Archives: Infographic

Elevating the Customer Experience Through Social Channels [Infographic]

Matt ZajechowskiMarch 10, 2015 From what they’re eating for breakfast to their thoughts on current events, people are increasingly turning to social media to voice their opinions and seek answers to their questions. Unfortunately, this means that dissatisfied customers are quick to criticize a recent experience with the brand; over a million people tweet about … Continue reading Elevating the Customer Experience Through Social Channels [Infographic]

Why You Need Social Media Customer Service [Infographic]

Dave LandryMarch 5, 2015 Technology has improved many areas of marketing, and customer relationship management is no exception. Rather than dialing a number and sending an email, users now more than ever, ask for a product information, look for help and search for solutions via the web. Whether it’s social media or a company’s website, … Continue reading Why You Need Social Media Customer Service [Infographic]

Top 10 Benefits of Digital Marketing for Small Business (Infographic)

Jomer GregorioMarch 3, 2015 If you think Digital Marketing is not a big thing…. Think again! Last year, AD spending on the Internet already overtook advertising on television and cable networks. Traditional advertising doesn’t have that much power anymore in a world where multi-channel digital marketing is increasing by as much as 137%, backed by … Continue reading Top 10 Benefits of Digital Marketing for Small Business (Infographic)

The Top 3 Problems With Customer Service On Social Media [Infographic]

Bob HutchinsMarch 2, 2015 When it comes to customer service on social media, there are brands that get it…and those that don’t. The brands that truly excel in social media customer service know that response time is everything. But just how fast is “fast?” And what happens when a customer isn’t satisfied by your response? … Continue reading The Top 3 Problems With Customer Service On Social Media [Infographic]