Tag Archives: Customers

When Your Buying Stages Don’t Match Your Customer’s Needs: Lessons in Customer Experience – Part 3

Customer Experience

Lorena Harris — July 12, 2019 — July 12, 2019 As we discussed in part 2 of this series, even the largest and oldest companies are facing a new B2B selling environment where “old school” marketing and sales just doesn’t work like it did. Companies that talk to their prospects instead of listening and working … Continue reading When Your Buying Stages Don’t Match Your Customer’s Needs: Lessons in Customer Experience – Part 3 →

3 Ways Your Customers Can Help Your Company Turn Around a Failing Product

Product Management

Teresa Becker — July 25, 2019 — July 25, 2019 In the world of SaaS products, fine-tuning is a near constant endeavor. Every product goes through the process of checks and balances, and sometimes there are more downs than ups. Just because you have a ‘failing’ product doesn’t mean it’s time to pack up shop. … Continue reading 3 Ways Your Customers Can Help Your Company Turn Around a Failing Product →

When Your Brand Finally Realizes It’s Not All About You | Lessons in Customer Experience part 2

Customer Experience

When Your Brand Finally Realizes It’s Not All About You | Lessons in Customer Experience part 2   As we discussed in part 1 of this series, much of today’s B2B selling cycle happens online without human interaction. When done right, the brand delivers a clearly-defined experience driven in large part by the customer’s previous … Continue reading When Your Brand Finally Realizes It’s Not All About You | Lessons in Customer Experience part 2 →

When Marketing Prospects Don’t Want to Play Your Way | Lessons in Customer Experience part 1

Customer Experience

When Marketing Prospects Don’t Want to Play Your Way | Lessons in Customer Experience part 1   Whether you want to believe it or not, customer experience is the new battleground by which business will be won or lost. Over the next four months, we will be publishing a 4-part blog series discussing key lessons … Continue reading When Marketing Prospects Don’t Want to Play Your Way | Lessons in Customer Experience part 1 →

10 eCommerce Automations to Effectively Engage With Your Customers

eCommerce Strategies

Georges Fallah — July 8, 2019 Follow @georgesfallah — July 8, 2019 It’s no doubt that every ecommerce business has a lot of data to manage and organize: customer’s last purchase date, number of abandoned shopping carts, customers who have not engaged with your brand for more than 3 months, highly engaged contacts and the … Continue reading 10 eCommerce Automations to Effectively Engage With Your Customers →

Co-Creation With Customers: 5 Ways to Drive Better Results

Business Improvement

Jeannie Walters — July 6, 2019 Follow @jeanniecw — July 6, 2019 What does co-creation with customers really mean? Co-creation means letting your customers in on the ground floor of innovation and creating new products, services, and customer journeys in sometimes real time with them. Customers become partners and advisors, not just end users. And … Continue reading Co-Creation With Customers: 5 Ways to Drive Better Results →

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