Category Archives: Customer Communication

How To Drive Action With Your Voice of Customer Program

Sam Frampton — August 14, 2019 — August 14, 2019 We believe the fuel that powers the world’s most exceptional products is customer experience. To drive progress and build a better experience for your customers, they need a seat at the table. We believe the fuel that powers the world’s most exceptional products is customer … Continue reading How To Drive Action With Your Voice of Customer Program

How Tech Can Make Your Agents More Human AND Productive

Mike Brady — November 27, 2018 — November 27, 2018 qimono / Pixabay Key Takeaways Tech makes it easier for real estate agents to provide better service to clients. Digital platforms like CRM help agents build closer relationships with their clients, driving more referrals and repeat business. Agents that use tech are more productive than … Continue reading How Tech Can Make Your Agents More Human AND Productive

8 Questions to Ask Yourself Before Starting a Customer Community

Vitaliy Verbenko — May 29, 2017 Follow @helpracing— May 29, 2017 There was a time when customer communities were seen as unpractical and burdensome. With the success of social media and mobile users, many brands have since taken the lead with the engagement and growth numbers to prove it. They’ve demonstrated that online communities are … Continue reading 8 Questions to Ask Yourself Before Starting a Customer Community

Customer Communication: Using Email to Build Genuine Trust

Jeff Korhan — May 5, 2017 Follow @jeffkorhan— May 5, 2017http://www.landscapedigitalinstitute.com/wp-content/uploads/2017/04/Ep62Finalauph.mp3 The best marketing for any business is not what its media says, but the actions the business takes, especially when circumstances are less than optimal. Those familiar words introduced our customer care episode two weeks ago where we revealed the leadership and marketing lessons … Continue reading Customer Communication: Using Email to Build Genuine Trust

How To Use Technology To Enhance Internal Communication

by Paul Keijzer June 12, 2016 Follow @Paul_KeijzerJune 12, 2016 Your organization has two key strengths that form its pillars – the products/services it offers and the people it employs. Both are pivotal for its success. Your organization’s external brand is heavily reliant on the strength of its internal brand. And to build on that, … Continue reading How To Use Technology To Enhance Internal Communication