Category Archives: Customer Experience

How to transform customer experience with AI

Learn how AI is impacting the customer experience by enabling clear messaging, frictionless journeys and personalized interactions at scale. Annette Franz on January 30, 2024 Artificial intelligence (AI) has emerged as a game-changing force for revolutionizing customer experience (CX). With the ability to process vast amounts of data and drive automation at scale, AI empowers … Continue reading How to transform customer experience with AI

Getting help with customer experience transformation: Best of the MarTechBot

See how the MarTechBot responds to a prompt and how the prompt can be improved. Today: Getting help with customer experience transformation. MarTechBot on December 18, 2023 Best of the MarTechBot showcases the MarTechBot’s responses to prompts submitted by readers. The language model is based on content from MarTech embedded on top of ChatGPT. The editors of MarTech … Continue reading Getting help with customer experience transformation: Best of the MarTechBot

Win the customer experience race with the right martech solutions by Acxiom Corporation

How and when you invest in partnerships will move you from second place to center stage. Acxiom Corporation on November 21, 2023   When it comes to brand experiences, you’re not just up against your competitors. You’re being judged against the best in the business. And these days, customers expect brand engagements to be relevant, … Continue reading Win the customer experience race with the right martech solutions by Acxiom Corporation

The future of customer experience lies in first-party data by Treasure Data

The journey through the future of customer data reveals a landscape where adaptation is key. Treasure Data on November 10, 2023  As the marketing landscape evolves with over 12,000 tools vying for attention, understanding the challenges and opportunities is more critical than ever. The right insights on first-party data can empower you to stay ahead … Continue reading The future of customer experience lies in first-party data by Treasure Data

How Homethreads is leveraging data to create a new customer experience

Homethreads’ proprietary technology provides customer data to position the brand as more than just another home goods site. Constantine von Hoffman on September 11, 2023 Antoine Grant has a lot of business expertise, but only recently became a business owner. Since starting with Bain & Company 16 years ago, he’s worked in real estate, education, … Continue reading How Homethreads is leveraging data to create a new customer experience

It’s time to prioritize customer experience in B2B

The bar is raised, and not everyone’s keeping up. Learn why you need to improve the customer experience with your marketing platform. Ali Schwanke on August 16, 2023  Modern B2B customers aren’t just expecting more these days — they’re downright demanding it. Clunky interfaces and slow responses won’t cut it anymore. Today’s customers want quick … Continue reading It’s time to prioritize customer experience in B2B

Happy Time Tech: Marketers Invest In Tools To Provide Pleasing Customer Experience

Happy Time Tech: Marketers Invest In Tools To Provide Pleasing Customer Experience by Ray Schultz , Columnist, March 15, 2023 C-level executives have wised up: More now prioritize customer satisfaction over profits, according to a new white paper from IDC, sponsored by Twilio: A Platform Approach Is Critical to Customer Engagement Success and Building Trust.  … Continue reading Happy Time Tech: Marketers Invest In Tools To Provide Pleasing Customer Experience

How Petco boosted emails and customer experience with a new CRM

To support the new tool, Petco also used AI to build modules which helped scale personalization. Chris Wood on February 28, 2023 National retailer Petco were hoping for the best when they implemented a customer relations management (CRM) solution to drive a new customer-first strategy. They got it. In the first two years of implementation, … Continue reading How Petco boosted emails and customer experience with a new CRM