Tag Archives: CUSTOMER

8 Steps to Add Passionate Customer Service to Your E-commerce Business

by Richard Shapiro May 27, 2016 Follow @RichardRShapiroMay 27, 2016 When top management determines that any organization must become more customer-centric, immediately a search begins on the Internet for, “passion for customer service.” Most execs don’t think of “passion” as a component of e-commerce sites, but they should. Of course a computer, mobile device or … Continue reading 8 Steps to Add Passionate Customer Service to Your E-commerce Business →

7 Reasons Customer Retention Should Be Your #1 Priority

Customer Retention

by Patrick Antinozzi May 5, 2016 Follow @pattitudezMay 5, 2016 More, more, more… We hear a lot about finding ways to acquire new customers. Strategies, data, technology, marketing tactics… It’s all out there in mass quantities. But what about keeping the customers you already have? Businesses are finally starting to realize that customer retention should … Continue reading 7 Reasons Customer Retention Should Be Your #1 Priority →

18 Tactics Ecommerce Experts Use to Build Customer Loyalty

Customer Loyalty Programs

by Timi Garai May 2, 2016 Follow @timigaraiMay 2, 2016 Do you want customers to come back? Have you ever considered using tools to support your efforts here? Using the right marketing tools can help you form a stronger bond with your customers, so that they come back, and spend more. To help you, we’ve … Continue reading 18 Tactics Ecommerce Experts Use to Build Customer Loyalty →

4 Steps to Identify Your Ideal Customer

Customer Acquisition

by Jean Moncrieff April 25, 2016 Follow @eyejeanApril 25, 2016 One of the fundamental elements of any good marketing strategy is a well defined target audience. Casting a wide net and attempting to attract any business that remotely matches your offering is by no means an effective strategy. Often companies hungry for growth pursue this … Continue reading 4 Steps to Identify Your Ideal Customer →

Explainer Video: The Bridge Between SaaS and Customer

Customer Engagement

by Andre Oentoro April 25, 2016 Follow @breadnbeyondApril 25, 2016 You’ve gathered a team of computer engineers from MIT to develop software for your SaaS. They are highly skilled, and they develop a functional, smooth and gorgeous software for you. But once your software launches, the crowd isn’t cheering for you. There isn’t even a … Continue reading Explainer Video: The Bridge Between SaaS and Customer →

Not Everyone Makes a Great Customer [Infographic]

Customer Experience

by David Eaves April 21, 2016 Follow @DavidEavesApril 21, 2016 Let’s face it. In business, we’ve all had our fair share of difficult clients (you know who you are) that make work a little more… “Interesting”. While most customers are a pleasure to work with – some tend to get in the way of delivering … Continue reading Not Everyone Makes a Great Customer [Infographic] →

The Secrets of Customer Retention & Communication in E-Commerce

Customer Retention

by Julian Arden April 21, 2016April 21, 2016 Providing an excellent customer experience is one of the most important ways to improve retention and profitability in any business. A smart Customer Success strategy should always be set as a priority for any business in today’s market. Today’s customers are clever, connected, and terribly disloyal. They … Continue reading The Secrets of Customer Retention & Communication in E-Commerce →

Plant Email Seeds This Spring For Customer Growth

Email Marketing

by Jessica Lunk April 20, 2016 Follow @jessicalunkApril 20, 2016 Email still rules when it comes to the most profitable marketing channels for small businesses. And no wonder. Next year it’s estimated the number of adult email users in the U.S. will exceed 203 million. That’s all the more reason to do some springtime seeding … Continue reading Plant Email Seeds This Spring For Customer Growth →