Category Archives: Customer Engagement

ITWP, AKQA, P&G, L’Oreal, Other Agencies, Brands Launch Consortium To Gain Insights On Consumer Behavior

ITWP, AKQA, P&G, L’Oreal, Other Agencies, Brands Launch Consortium To Gain Insights On Consumer Behavior by Laurie Sullivan @lauriesullivan, January 22, 2018 ITWP, parent holding-company of Toluna and Harris Interactive Europe, has created a consortium with a variety of brands and agencies to share information and best practices on a variety of subjects. The goal … Continue reading ITWP, AKQA, P&G, L’Oreal, Other Agencies, Brands Launch Consortium To Gain Insights On Consumer Behavior

3 Easy Steps For Building a Repeatable and Highly Beneficial Customer Onboarding Process

Burke Alder — January 11, 2018 — January 11, 2018 (January 12, 2018), David Skok, General Partner of Matrix Partners, published a great customer success article called Top Two Reasons for Churn. In this article, Skok discusses how failure to onboard a customer successfully and how loss of the champion who drove the purchase are … Continue reading 3 Easy Steps For Building a Repeatable and Highly Beneficial Customer Onboarding Process

Common Pitfalls of ABM Pilots & How to Avoid Them (Part I)

Shauna Ward — October 17, 2017 Follow @wardshn — October 17, 2017 When done right, account-based marketing results in a significantly higher ROI than other marketing strategies, and B2B organizations are taking note. Despite the promise of ABM, however, organizations are struggling to find success on their first attempt. In fact, only 40% of companies … Continue reading Common Pitfalls of ABM Pilots & How to Avoid Them (Part I)