Ben Duchesney — June 5, 2018 — June 5, 2018 No one thinks about an ice cream shop during the winter. But what if the owner was a friend, and you kept talking about ice cream with them all year long? You’d anticipate the reopening, counting down the days until the sprinkles pour over their … Continue reading Make Your Customers Think About Your Seasonal Business Year Round
Getting to know your customers pays dividends in lots of overlooked ways. Contributor Evan Magliocca explores some of the possibilities. Evan Magliocca on June 1, 2018 Marketers are data-obsessed; we want to know everything we possibly can about our customers. We invade their lives to leverage some of the most personal and important information. … Continue reading I’m a customer. Please get to know me.
Brian Sutter — May 8, 2018 Follow @SmallBizBrian — May 8, 2018 Small businesses get it. The best way to increase your revenue is to focus on your existing customers. In a recent survey of 1,100 American small business owners, 40% said they plan to increase revenue by improving existing customer experience and retention. It’s … Continue reading 5 Affordable Ways to Hold On To Your Customers
Dave Sutton — April 27, 2018 — April 27, 2018 As marketers and salespeople, we all love the moment when we close the deal. It’s exciting. It’s energizing. It marks a point of completion for what may have been a lengthy and difficult process. That said, the actual booking of a sale or completion of … Continue reading Navigating the Customer Buyway [Infographic]
Choncé Maddox — April 27, 2018 — April 27, 2018 Free-Photos / Pixabay Every small business owner wants repeat business. Even if you’re all about the hustle, it requires a ton of active work to constantly pitch your products and services to others. Having some repeat business can provide you with a sense of security … Continue reading How to Turn Clients and Customers Into Repeat Business
Contributor Jacob Baadsgaard looks at common search motivations and different types of CTAs you can use to motivate people so they can’t help but click. Jacob Baadsgaard on March 6, 2018 Often, when we think of optimizing our call to action (CTA), we immediately think of landing page buttons and tweaking colors. However, your … Continue reading Get inside your customer’s head: A guide to writing irresistible calls to action
Liz Bardetti — February 28, 2018 — February 28, 2018 The workforce today values corporate philanthropy and opportunities for volunteering. In fact, according to IO Sustainability, workers are willing to take a pay cut of up to 5% just to work for a company with strong CR policies. So, why is it that workplace giving … Continue reading 5 Reasons Your Workplace Giving Program’s Participation Rate is So LOW
Kara Perez — January 24, 2018 — January 24, 2018 Mediamodifier / Pixabay Hit the ground running this month (and hey, every month afterwards!) by focusing on what really matters: building an audience of people that freaking love you. You want to have a business base that is interested, engaged, and in love with you … Continue reading 3 Tactics To Increase Business + Customer Engagement
ITWP, AKQA, P&G, L’Oreal, Other Agencies, Brands Launch Consortium To Gain Insights On Consumer Behavior by Laurie Sullivan @lauriesullivan, January 22, 2018 ITWP, parent holding-company of Toluna and Harris Interactive Europe, has created a consortium with a variety of brands and agencies to share information and best practices on a variety of subjects. The goal … Continue reading ITWP, AKQA, P&G, L’Oreal, Other Agencies, Brands Launch Consortium To Gain Insights On Consumer Behavior
Dave Brock — January 11, 2018 Follow @davidabrock — January 11, 2018 We tend to think about organizational performance in terms of “bell curves” or some sort of distribution curve. The typical bell curve looks something like this: The performance of our people is on the X (horizontal) axis, the number of our people is … Continue reading What’s Your Bell Curve Look Like?