Tag Archives: CUSTOMER

How to Create a Customer Service Employee Recognition Program

Robert C. Johnson — May 27, 2017 Follow @TeamSupportCEO— May 27, 2017 We hear compliments often in life. Whether it’s for a nice dress, a band you like, or a stunning piece of art, it feels good to be recognized for the things we care about. The same can be said regarding actions in the … Continue reading How to Create a Customer Service Employee Recognition Program →

Why Every Ecommerce Business Needs a Dedicated Customer Experience Team

eCommerce Strategies

William Harris — May 26, 2017 Follow @wmharris101— May 26, 2017 In an effort to boost sales and effectively differentiate from competitors, more ecommerce entrepreneurs and hiring managers are working hard to build dedicated customer experience teams at their companies. Why? Because competition in the ecommerce space is fierce, and simply having the best products … Continue reading Why Every Ecommerce Business Needs a Dedicated Customer Experience Team →

5 Questions To Help You Measure Customer Adoption

Customer Acquisition

Paul Philp — May 24, 2017 Follow @pphilp— May 24, 2017 Adoption is a broad concept and it differs for all businesses. Broadly, adoption is what happens between the end of onboarding and the beginning of the renewal phase. If during that lifecycle phase the customer adopted your product, adoption ends in renewal or expansion, … Continue reading 5 Questions To Help You Measure Customer Adoption →

5 Powerful Videos That Spotlight Customer Advocacy

Customer Acquisition

Mathilde Augustin — May 23, 2017 Follow @GetAmity— May 23, 2017 Achieving Customer Success can be a long and hazardous road, but there’s no reward like knowing that you’ve fostered a new advocate for your company. Advocates are customers who are so confident in the value of your service that they will go to great … Continue reading 5 Powerful Videos That Spotlight Customer Advocacy →

Mobile is not the only channel to the customer, but it’s the most powerful one

Mobile Engagement

Columnist Josh Todd makes the case for using your mobile data to inform every part of your digital marketing strategy and strengthen your relationship with your customers. Josh Todd on May 18, 2017 Mobile is a key part of the modern relationship between brands and consumers. While it is by no means the only … Continue reading Mobile is not the only channel to the customer, but it’s the most powerful one →

Say Hello To Google Customer Reviews

Google Tools

Jennifer Gwinnutt — May 18, 2017 Follow @Jenniferrgwin94— May 18, 2017 Following our blog about Google Certified Shops in early March, iWeb are here to tell you everything you need to know about Google Customer Reviews. At iWeb, we acknowledge the undeniable power of the online review and we’ve written about how customer feedback can … Continue reading Say Hello To Google Customer Reviews →

How to Get Product Managers Excited to Work with Customer Success

Customer Service

Nichole Elizabeth DeMeré — May 9, 2017 — May 9, 2017 Image created by Yasmine Sedky (@yazsedky). A Customer Success team is only as good as its information. After all, if they waited until the customers told them what’s wrong — they’d be Customer Service. In order to take a proactive role in helping customers … Continue reading How to Get Product Managers Excited to Work with Customer Success →

Five Questions to Ask When a Customer or Partner Asks You to Become Compliant

Compliance

Kevin Durkin — May 9, 2017 — May 9, 2017 If you operate in a regulated industry, or have customers or partners who do, being compliant is non-negotiable. If regulatory requirements mandate compliance, you’ll be required to produce certain evidence in order to be certifiably compliant. And in order for many customers to do business … Continue reading Five Questions to Ask When a Customer or Partner Asks You to Become Compliant →

Customer Communication: Using Email to Build Genuine Trust

Customer Communication

Jeff Korhan — May 5, 2017 Follow @jeffkorhan— May 5, 2017http://www.landscapedigitalinstitute.com/wp-content/uploads/2017/04/Ep62Finalauph.mp3 The best marketing for any business is not what its media says, but the actions the business takes, especially when circumstances are less than optimal. Those familiar words introduced our customer care episode two weeks ago where we revealed the leadership and marketing lessons … Continue reading Customer Communication: Using Email to Build Genuine Trust →

8 Modern Customer Support Tools For Small Businesses

Small Business Tools

Pankaj Narang — May 3, 2017 — May 3, 2017 Every small business owner out there knows that communication is the key to managing their customer support. In today’s highly-competitive world, brands need to push the envelope to win over their customers. To retain a happy customer base, they need to provide an unparalleled customer … Continue reading 8 Modern Customer Support Tools For Small Businesses →