4 Best Constant Contact Alternatives for Your Business Constant Contact is one of the biggest names in email and e-commerce marketing, but that doesn’t mean it’s the only effective solution for your company. Many of its competitors arguably offer a better value and more robust set of features for certain functions. There’s no single best … Continue reading 4 Best Constant Contact Alternatives for Your Business
Cathy Biddulph — April 2, 2019 — April 2, 2019 Quick, is Gen Z old enough to work yet? No checking Wikipedia… Answer: Yes. While there is a bit of a gray area between where exactly Millennials stop and Gen Z starts, demographers pretty much agree that the starting birth years for Gen Z are … Continue reading How to Engage Gen Z in the Contact Center
Charlie Tarzian — January 15, 2019 — January 15, 2019 Finding Your Total Relevant Audience In order to achieve the positive outcomes ABM is intended to bring, there are numerous factors that need to align. One of the biggest gaps in the Always-On ABM matrix is whether any specific account is marketable. Do you have … Continue reading ABM Myth-Buster #2: Account Marketability and Contact Discovery
Kim Campbell — December 26, 2018 — December 26, 2018 ElasticComputeFarm / Pixabay You’ve got your game face on. You’re prepared for the future of customer service. And you’re ready for your outsourced customer service RFP to hit the road and bring you some stellar options for a new contact center partner. But are you … Continue reading RFP Questions to Ask About AI in the Contact Center
Renata Ekine — December 15, 2018 — December 15, 2018 As an advertiser, there will be occasions in which you will deal with a disapproved ad, delivery problems, or even a banned ad account. When that happens, you’d want a way to contact Facebook. In this article, I show you the ways you can reach … Continue reading How to Contact Facebook Ads Support
Amy Bennet — August 13, 2018 — August 13, 2018 Planning for 2019 already? You’re in good company. Contracting a new contact center outsourcer may be one of the most impactful decisions you make all year (no pressure, right?) You’re putting your brand and your customers in the hands of someone new, whose efforts will … Continue reading The Fundamental Guide to the Contact Center RFP
Harry Rollason — February 28, 2018 — February 28, 2018 Not long ago, many brands began burying their contact information behind interactive FAQs. This design, while effective at deflecting issues, can also make needy customers upset. It has inspired services like GetHuman, which reveals brands’ contact information, and fueled consumer’s top complaint: not being able … Continue reading Is Your Contact Page a Profit or Cost Center?
Sarah Hall — October 19, 2017 — October 19, 2017 The staff turnover is one of the biggest problems that contact centers face today. It has a huge impact on the costs and the quality of service. According to the 2016 US Contact Center Decision Makers’ Guide from ContactBabel.com – the Average annual turnover rate … Continue reading Employee Engagement Techniques for Contact Centers to Reduce High Turnovers
David Crane — October 17, 2017 Follow @davidfcrane — October 17, 2017 jarmoluk / Pixabay Every marketer gets at least one email a week from a company offering X number of contacts from various job titles. This practice has accelerated due to the rise of account-based marketing (ABM), with vendors slinging lists of contacts from … Continue reading Buying Contact Lists: A Bad Demand Generation Strategy
Karl Sakas — July 6, 2017 Follow @KarlSakas — July 6, 2017 geralt / Pixabay Delegate clients to your team, so that you’re not clients’ day-to-day contact. Your job is to run the agency. Are you in a situation where key clients see you as their day-to-day contact at your agency? That’s not good—once you … Continue reading Delegate Clients to Your Team: How to Escape Being the Day-to-Day Contact
