Mike Hasler — June 26, 2017 — June 26, 2017 Looking for an outsourced contact center partner is one of the most complex undertakings for any strategic sourcing professional. It requires a thorough understanding of the contact center world as well as the inner workings of your organization’s processes, business objectives, and brand promises. Finding … Continue reading 5 Top Procurement Tips for Seeking an Outsourced Contact Center
Tag Archives: Contact
16 Signals: Understanding Business And Contact Attributes and What They Can Do
Geri Rebstock — May 18, 2017 — May 18, 2017 In the past, we talked about the role of customer segmentation and how breaking up your target audience into small groups – or segments – can help you create the kinds of personalized campaigns that build customer engagement. At its very core, segmentation divides your … Continue reading 16 Signals: Understanding Business And Contact Attributes and What They Can Do
Chasing Unicorns: Is It Possible to Have a Strategic Partnership with Your Contact Center?
Mike Hasler — May 17, 2017 — May 17, 2017 True or false: your outsourced contact center provider is just another vendor. Attempting to establish a strategic partnership with your contact center is like chasing a unicorn. It’s a valid question. There are plenty of areas of your business that you outsource without a second … Continue reading Chasing Unicorns: Is It Possible to Have a Strategic Partnership with Your Contact Center?
From the Contact Section To The Education – The Devil Is In The Details When It Comes To Writing A Resume That Stands Out
Virginia Franco — April 3, 2017 Follow @VAFrancoResumes— April 3, 2017 Having a resume that stands out is extremely important in a competitive job market like the one we’re in right now. As someone regarded for creating good professional resumes that garner interviews quickly, I know first-hand that a few small changes can make the … Continue reading From the Contact Section To The Education – The Devil Is In The Details When It Comes To Writing A Resume That Stands Out
Navigating Generational Differences in the Contact Center Workforce
Patty Isnor — February 28, 2017 — February 28, 2017 What makes a great contact center agent isn’t as easy to define as you might expect. Yes, they need to be great communicators and they need to have the chops to navigate call center systems and software in their sleep, but the best skills and … Continue reading Navigating Generational Differences in the Contact Center Workforce
How To Reactivate Your Contact List After The Summer
by Mylène BlinSeptember 2, 2016 Wait – what just happened? Just a few days ago, we were lying on the beach, perfecting our suntan and obsessively checking the time to ensure we’d sneak in another drink before the Happy Hour is over. Next thing we know, we’re back in the office surrounded by sad faces … Continue reading How To Reactivate Your Contact List After The Summer
How to Get Actionable Insight from your Contact Center Reporting
by Kim CampbellAugust 18, 2016 A GPS unit that provides a general sense of direction based on landmarks (“turn left at the train station, head South after the statue of the town mascot”) could feasibly get you from point A to point B. But if you want to cut the confusion, speed up your journey … Continue reading How to Get Actionable Insight from your Contact Center Reporting
How to Clean a Messy Contact List in 5 Easy Steps
by Bria Sullivan June 30, 2016June 30, 2016 Raise your hand if your email list is neat and tidy. (Crickets) Yeah, that’s what I thought. For busy small business owners, there is nothing worse than a messy, disorganized, outdated list of email subscribers. Especially if you’ve inherited this list and have no idea how to … Continue reading How to Clean a Messy Contact List in 5 Easy Steps
The Rise of Live Chat Support: Is Your Contact Center Ready?
by Suzanna Colberg May 28, 2016May 28, 2016 “The most effective customer service is designed to reduce effort at all stages of the customer journey—not just after a sale or when problems arise.” This insight from journalist and market researcher Craig Borowski rings particularly true in an age where digital interaction has become the norm … Continue reading The Rise of Live Chat Support: Is Your Contact Center Ready?
3 Tactics for a Healthy Contact List
by Alessandra Ceresa April 11, 2016 Follow @MissAleCristinaApril 11, 2016 Three Ways to Maintain your Email List Nothing is worse than your messages being marked as Spam or receiving a ton of unsubscribes. You want your database to be as engaged as possible, but in order to do that, you must make sure your list … Continue reading 3 Tactics for a Healthy Contact List
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