Tobin Lehman — June 28, 2018 Follow @gonewnorth — June 28, 2018 silviarita / Pixabay The tide is turning toward chat. Should you jump in? Putting a chat window on your website could push your company into the 21st century – or be an epic customer service fail. Now is the Time Sometimes you just … Continue reading Should You Use Chat On Your Website?
Carol Stephen — June 7, 2018 Follow @Carol_Stephen — June 7, 2018 How to Excel as a Twitter Chat Guest: 10 Best Ways There are a number of things a person can do to be a better Twitter chat guest. Having been on both sides of that digital divide, here are my favorites. If you’re … Continue reading How to Excel as a Twitter Chat Guest: 10 Best Ways
Amanda Strouse — May 23, 2018 — May 23, 2018 Here’s a (sarcastically) bold statement: People love to communicate. Here’s another one: People need to communicate with businesses. Those statements shouldn’t be surprising. So, why do so many businesses make communication difficult and time-consuming?It’s almost as if these businesses don’t want consumers to reach out … Continue reading Customer Service & Live Chat Applications for Generating New Leads
Stacey Rudolph — October 16, 2017 — October 16, 2017 Successful business marketing without excellent customer service is impossible. Customers expect timely customer service that will be able to answer to their queries instantaneously. That is why live customer chat is the future of customer service, and many businesses have included live chat support in … Continue reading Why Customer Service Live Chat Support is the Future of Marketing [Infographic]
Don’t force your audience to leap over hurdles to get the content they want. Columnist Andrea Lehr discusses the downsides of gated content and explains how chatbots can help. Andrea Lehr on October 11, 2017 Most of us know that first impressions are important, and although we don’t like to think that we … Continue reading Why it pays to skip the form (and embrace chat)
David Feng — October 6, 2017 — October 6, 2017 Earlier this year, Michael Mandel from Progressive Policy published a piece about the growth of ecommerce sector jobs based on the latest data from the Bureau of Labor Statistics. From 2007 to 2017, the ecommerce sector has created roughly 397,000 new jobs in the United … Continue reading How 2 Brands Navigate the Chaotic Chat Channels of Modern Ecommerce Customer Service
Bonnie Harris — September 21, 2017 Follow @waxmarketing — September 21, 2017 Live chat has become one of the most popular ways to deliver customer service. Enterprise adoption of this tool grew from 38 percent in 2009 to 58 percent in 2014, Forrester reports. Live chat use will continue to grow over the next few … Continue reading 4 Ways Live Chat Can Help Your Business Generate More Leads
Susan Gilbert — May 29, 2017 Follow @SusanGilbert— May 29, 2017 Twitter Chat Tools That Will Increase Your Following Today I have some resources to help you improve your marketing strategy on Twitter through chats. Here’s four links with tips and tricks to kick start your Monday. Growing a loyal brand following is enhanced with … Continue reading Grow Your Twitter Network With These 4 Chat Tools
John Nemo — May 26, 2017 Follow @JohnNemoPR— May 26, 2017 Here’s a nifty way to use LinkedIn Search to find real-time, warm leads to engage with on the platform. Looking for more B2B sales leads online? There are 500 million of them sitting over on LinkedIn, which continues to add two new members to … Continue reading A Fast (and Easy) Way to Chat Up New B2B Prospects Online
Sahail Ashraf — March 14, 2017 Follow @Talcontent— March 14, 2017 There is a lot of talk flying around at the moment regarding robots and how they are eventually going to steal everybody’s job. This may not happen (but we think something very close to it will), but one of the most obvious points of … Continue reading Are The Chat Bots Taking Over The Social Media Customer Support Experience?