Tag Archives: Chat

Why Customer Service Live Chat Support is the Future of Marketing [Infographic]

Stacey Rudolph — October 16, 2017 — October 16, 2017 Successful business marketing without excellent customer service is impossible. Customers expect timely customer service that will be able to answer to their queries instantaneously. That is why live customer chat is the future of customer service, and many businesses have included live chat support in … Continue reading Why Customer Service Live Chat Support is the Future of Marketing [Infographic]

How 2 Brands Navigate the Chaotic Chat Channels of Modern Ecommerce Customer Service

David Feng — October 6, 2017 — October 6, 2017 Earlier this year, Michael Mandel from Progressive Policy published a piece about the growth of ecommerce sector jobs based on the latest data from the Bureau of Labor Statistics. From 2007 to 2017, the ecommerce sector has created roughly 397,000 new jobs in the United … Continue reading How 2 Brands Navigate the Chaotic Chat Channels of Modern Ecommerce Customer Service

How Live Chat Can Do Wonder With Ecommerce Business

James Arnold — December 25, 2016 — December 25, 2016 When you’re running an ecommerce business, you’re well aware that your customers’ shopping experience means everything. Keeping that in mind, you’ll find that the benefits of using a live chat feature to provide real-time customer support to your valued shoppers are numerous. The ability to … Continue reading How Live Chat Can Do Wonder With Ecommerce Business

Twitter Direct Message Chat Bot Feature To Automate Customer Service

by Laurie Sullivan, Staff Writer @lauriesullivan, November 2, 2016 Businesses can create a financial opportunity for themselves when they acknowledge customer ratings and reviews on their Web site or by responding to Facebook posts or service-related Twitter tweets, even if it’s by a chat bot. Twitter found that extra added attention typically earns the brand … Continue reading Twitter Direct Message Chat Bot Feature To Automate Customer Service