Tag Archives: Chat

The Ultimate Guide to Lead Generation Using Live Chat

Surya Ranjan Pandita July 23, 2021 Live chat is increasingly playing a greater role in customer support, especially due to the pandemic and resulting market changes over the last year. In fact, live chat played a key role in helping already-burdened customer support teams deal with the additional workload and troubleshooting caused by COVID-19. However, … Continue reading The Ultimate Guide to Lead Generation Using Live Chat

Email and phone communications dominate conversational martech, but chat isn’t far behind

New research produced by Drift and SurveyMonkey Audience shows increasing shift in consumer expectations when it comes to communicating with brands. Jennifer Cannon on July 17, 2019 Conversational marketing technology, including chatbots, has exploded across the martech industry over the past 18 months, and consumer expectations are reflecting its impact. Findings from a recent survey … Continue reading Email and phone communications dominate conversational martech, but chat isn’t far behind

Twitter Chat Tools That Will Increase Your Following

Susan Gilbert — April 13, 2019 Follow @SusanGilbert — April 13, 2019 Today I have some resources to help you improve your marketing strategy on Twitter through chat. Growing a loyal brand following is possible through live interactions with your audience. Hosting a specific tweet chat that is valuable and informative can greatly improve your … Continue reading Twitter Chat Tools That Will Increase Your Following

Customer Service & Live Chat Applications for Generating New Leads

Amanda Strouse — May 23, 2018 — May 23, 2018 Here’s a (sarcastically) bold statement: People love to communicate. Here’s another one: People need to communicate with businesses. Those statements shouldn’t be surprising. So, why do so many businesses make communication difficult and time-consuming?It’s almost as if these businesses don’t want consumers to reach out … Continue reading Customer Service & Live Chat Applications for Generating New Leads

Why Customer Service Live Chat Support is the Future of Marketing [Infographic]

Stacey Rudolph — October 16, 2017 — October 16, 2017 Successful business marketing without excellent customer service is impossible. Customers expect timely customer service that will be able to answer to their queries instantaneously. That is why live customer chat is the future of customer service, and many businesses have included live chat support in … Continue reading Why Customer Service Live Chat Support is the Future of Marketing [Infographic]