Category Archives: Chatbots

Personalization and real-time interaction management: Best of the Chatbot

See how the MarTechBot responds to a prompt and how the prompt can be improved. Today: personalization and real-time interaction management. MarTechBot on November 27, 2023 Best of the Chatbot showcases MarTechBot’s responses to prompts submitted by readers. The language model is based on content from MarTech embedded on top of ChatGPT. The editors of MarTech selected … Continue reading Personalization and real-time interaction management: Best of the Chatbot

Mozilla’s Future In Chatbots, Large Language Models

Mozilla’s Future In Chatbots, Large Language Models by Laurie Sullivan , Staff Writer @lauriesullivan, November 17, 2023 Saoud Khalifah, founder of Fakespot and director at Mozilla, hacked through his teenage years, worked as a software engineer at companies like Goldman Sachs, and eventually built a data analytics company that uses artificial intelligence (AI) to identify fake reviews, unreliable … Continue reading Mozilla’s Future In Chatbots, Large Language Models

Chatbots: Traffic For Newcomers Up 11.2% While Others Stall, As Companies Ban Use

Chatbots: Traffic For Newcomers Up 11.2% While Others Stall, As Companies Ban Use by Laurie Sullivan , Staff Writer @lauriesullivan, August 11, 2023 U.S. workers are turning to ChatGPT to help with basic tasks despite fears that have led employers such as Apple, Microsoft, Google, Samsung, Verizon and many others to ban its use on work … Continue reading Chatbots: Traffic For Newcomers Up 11.2% While Others Stall, As Companies Ban Use

Google Opens Bard Chatbot Test With More Plans For AI In Search

Google Opens Bard Chatbot Test With More Plans For AI In Search by Laurie Sullivan  @lauriesullivan, February 6, 2023 Alphabet Chief Executive Sundar Pichai in a blog post on Monday explained how the company will launch a conversational artificial intelligence (AI) service called Bard. The test will let users provide feedback. A public release will … Continue reading Google Opens Bard Chatbot Test With More Plans For AI In Search

Traditional Chatbots Fail To Make Sense, Study Finds

Traditional Chatbots Fail To Make Sense, Study Finds by Laurie Sullivan  @lauriesullivan, February 1, 2023 Conversational artificial intelligence built into chatbots has moved beyond keywords used in traditional search to create a response, which is why the maker of ChatGPT — OpenAI — has attracted so much attention. About 75% of customers participating in a … Continue reading Traditional Chatbots Fail To Make Sense, Study Finds

Chatbots need to evolve to stay relevant in the age of virtual assistants

By Dale LaRue     June 27, 2022   Our exposure to chatbots is at an all-time high. From customer service to commerce to healthcare, chatbots are the fastest growing brand communication channel, thanks to their ability to handle issue resolution, remove friction in surfacing common information, and enable self-service to relieve human bottlenecks. But … Continue reading Chatbots need to evolve to stay relevant in the age of virtual assistants

6 Chatbot Optimisation Strategies That Put Data to Good Use

Richard Conn March 31, 2021 When defining customer satisfaction, we tend to arrive at one of the most important factors in running a successful business: a positive customer experience. When a user of your products or services gets satisfaction out of it, they will continue to return. Recent technological advancements in Artificial Intelligence (AI) and … Continue reading 6 Chatbot Optimisation Strategies That Put Data to Good Use