Category Archives: Chatbots

Google Opens Bard Chatbot Test With More Plans For AI In Search

Chatbots

Google Opens Bard Chatbot Test With More Plans For AI In Search by Laurie Sullivan  @lauriesullivan, February 6, 2023 Alphabet Chief Executive Sundar Pichai in a blog post on Monday explained how the company will launch a conversational artificial intelligence (AI) service called Bard. The test will let users provide feedback. A public release will … Continue reading Google Opens Bard Chatbot Test With More Plans For AI In Search →

Traditional Chatbots Fail To Make Sense, Study Finds

Chatbots

Traditional Chatbots Fail To Make Sense, Study Finds by Laurie Sullivan  @lauriesullivan, February 1, 2023 Conversational artificial intelligence built into chatbots has moved beyond keywords used in traditional search to create a response, which is why the maker of ChatGPT — OpenAI — has attracted so much attention. About 75% of customers participating in a … Continue reading Traditional Chatbots Fail To Make Sense, Study Finds →

Chatbots need to evolve to stay relevant in the age of virtual assistants

Chatbots

By Dale LaRue     June 27, 2022   Our exposure to chatbots is at an all-time high. From customer service to commerce to healthcare, chatbots are the fastest growing brand communication channel, thanks to their ability to handle issue resolution, remove friction in surfacing common information, and enable self-service to relieve human bottlenecks. But … Continue reading Chatbots need to evolve to stay relevant in the age of virtual assistants →

6 Chatbot Optimisation Strategies That Put Data to Good Use

Chatbots

Richard Conn March 31, 2021 When defining customer satisfaction, we tend to arrive at one of the most important factors in running a successful business: a positive customer experience. When a user of your products or services gets satisfaction out of it, they will continue to return. Recent technological advancements in Artificial Intelligence (AI) and … Continue reading 6 Chatbot Optimisation Strategies That Put Data to Good Use →

The Road To Chatbots, Virtual Assistants For B2B Marketers, Per Forrester

Chatbots

The Road To Chatbots, Virtual Assistants For B2B Marketers, Per Forrester by Laurie Sullivan , Staff Writer @lauriesullivan, December 14, 2020 Chatbots and virtual assistants (VAs) can help B2B companies close the gap, as buyers seek content delivered primarily through vendor websites and search engines.  It’s a pretty forgone conclusion, especially as it becomes more difficult … Continue reading The Road To Chatbots, Virtual Assistants For B2B Marketers, Per Forrester →

Bots Take On Human Behavior, As Google, Facebook Work To Stop Misinformation

Chatbots

Bots Take On Human Behavior, As Google, Facebook Work To Stop Misinformation by Laurie Sullivan , Staff Writer @lauriesullivan, April 3, 2020 Data released this week found that 58.1% of bots identified in February could mimic human behavior, meaning that they can disguise their identity and create fake accounts on social media sites to post propaganda … Continue reading Bots Take On Human Behavior, As Google, Facebook Work To Stop Misinformation →

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