20 questions to ask digital asset management platform vendors during the demo

Licensing an enterprise digital asset management platform can be a significant investment, so important to vet the software you are thinking about carefully.

Digital asset management can play a vital role in your marketing organization, unifying online and offline marketing channels and leading to more efficient marketing resource allocation.

Given all of that promise, marketers are certainly evaluating these technologies and one crucial part of that process is the demo.

It’s important to set up demos within a relatively short time frame of each other to help make relevant
comparisons. Also, make sure that all potential internal users are on the demo call, and pay attention to the following:

  • How easy is the platform to use?
  • Does the vendor seem to understand our business and our marketing needs?
  • Are they showing us our “must-have” features?

Use the following 20 questions to help you gauge whether the platforms you are sampling are right for your organizations:

File types

  • What file types do you support, meaning users can view thumbnails and also convert those files into other formats as needed?
  • What file types can be uploaded and downloaded, but aren’t officially supported?


  • Do you offer native, off-the-shelf integrations with third-party systems such as web content management, mobile apps, marketing automation platforms, etc.? If so, which ones?
  • Are APIs available? Is access included in the pricing?

Infrastructure and onboarding

  • What makes this platform technically unique from all the others?
  • How difficult is the platform set up and implementation? How long will it take for us to be up and running on the system?
  • How intuitive is the platform user interface? How easy is it for business users to customize the machine learning-based models or settings?
  • What is your service reliability guarantee?
  • Do you host the content yourself or who do you work with for hosting capabilities?
  • How scalable is the platform? How much data can it handle in terms of file size and simultaneous interactions across a wide geographic area?


Pricing and support

  • What is pricing based on? What features are included? Are there additional fees (consulting, add-on features, APIs, quotas)?
  • What is the minimum contract length? Is there a short-term contract or an “out” clause if things don’t work out?
  • Is a free trial or pilot program available?
  • Can your platform be white-labeled for agencies or multi-location marketers?
  • Who will be the day-to-day contact?
  • Who pays if your system/team makes an error?
  • What kind of customer support is available? Can I pick up the phone to report problems?

Strategy and product roadmap

  • Do you have other clients in my vertical?
  • How does the company handle requests for product modifications?
  • What new features are you considering? What’s the long-term roadmap and launch dates?

The post 20 questions to ask digital asset management platform vendors during the demo appeared first on MarTech.


About The Author

Pamela Parker is Research Director at Third Door Media’s Content Studio, where she produces MarTech Intelligence Reports and other in-depth content for digital marketers in conjunction with Search Engine Land and MarTech. Prior to taking on this role at TDM, she served as Content Manager, Senior Editor and Executive Features Editor. Parker is a well-respected authority on digital marketing, having reported and written on the subject since its beginning. She’s a former managing editor of ClickZ and has also worked on the business side helping independent publishers monetize their sites at Federated Media Publishing. Parker earned a master’s degree in journalism from Columbia University.