Tag Archives: Year

The Case for Outsourcing in 2020: Should You Prioritize It This Year? [Infographic]

Outsourcing

Jomer Gregorio — May 19, 2020 Business Process Outsourcing companies allowed multiple businesses around the world to save up to 70% of their total workforce costs. BPO has become a critical business strategy for small, medium, and large enterprises since such firms can focus on their vital business activities while outsourcing non-core processes. The Outsourcing … Continue reading The Case for Outsourcing in 2020: Should You Prioritize It This Year? [Infographic] →

4 Trends in Remote Work That Will Affect Your Company’s Bottom Line This Year

Remote Work Environment

Peter Daisyme — March 20, 2020 Trends in remote work shifted from a luxury to a desirable bonus years ago. Today, remote work has become the new normal for many. And, that trend will continue in the new decade. According to research from Upwork, 73% of all departments will include remote workers by 2028. Businesses … Continue reading 4 Trends in Remote Work That Will Affect Your Company’s Bottom Line This Year →

The cross-channel stress test – election year communications

Stress Management

Context is everything when you consider messaging a recipient through multiple sources, given the individual nuance of each channel. Len Shneyder on March 19, 2020 at 12:16 pm Believe it or not, the internet has played a role in U.S. elections since 1996. That year all of the presidential candidates created websites, and yes, they … Continue reading The cross-channel stress test – election year communications →

Setting Leadership Development Goals for the New Year

Leadership Skills

Darleen DeRosa — January 16, 2020 As the new year gets underway, many organizations are reassessing their leadership development goals. Of course, they’re not the only ones thinking about building better leaders. High-potential employees are busy putting a great deal of thought into their professional future and assessing the development resources available to them. In … Continue reading Setting Leadership Development Goals for the New Year →

Social media 2020: The top features, formats and trends to get familiar with this year

Social Media Trends

Video, machine learning, and shoppable posts are among the top trends to look out for in 2020. Taylor Peterson on January 10, 2020  Last year saw continued growth and innovation in social media opportunities for brands with new features, content formats and dynamic creative capabilities designed to bring brands closer to their customers. For social … Continue reading Social media 2020: The top features, formats and trends to get familiar with this year →

A Guide to Change Management in Your Contact Center: 4 Strategies to Align People and Processes as You Move your Tech to the Cloud and Mature your Systems this Year

Change Management

Veronica Krieg — January 10, 2020 More than 80% of CX professionals said they were starting or in the middle of a digital transformation project in 2019. And, the focal point for these transformative moves is improving customer experience. As disruptors and new competitors emerge in markets, companies continue to seek out ways to level … Continue reading A Guide to Change Management in Your Contact Center: 4 Strategies to Align People and Processes as You Move your Tech to the Cloud and Mature your Systems this Year →

Don’t Hold Back in the New Year: Conquer These 4 Call Center Projects and Boost your Agent and Customer Experience in 2020

Customer Experience

Laura Krajewski — January 9, 2020 The ball dropped and like that, we’re in a new decade! Each new year comes with new goals. I’m not only talking about losing the 5 extra pounds we gained from eating all those Christmas cookies. And, I’m not referring to the resolution you made about watching just a … Continue reading Don’t Hold Back in the New Year: Conquer These 4 Call Center Projects and Boost your Agent and Customer Experience in 2020 →

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