Colleen McKenna November 6, 2020 2020 took us all by surprise in so many ways. While I know it will be different, I’m ready for 2021 and the opportunities that I’m certain will be revealed. I understand many people may not feel optimistic. We’ve taken on unfamiliar challenges, and careers have gone awry. I have … Continue reading How to Maximize Your Coaching and Training Success for 2021
Category Archives: Coaching Techniques
How to Coach the Coaches: What You Can Do to Improve Your Coaching Skills to Help Supervisors and Agents Boost Satisfaction in Your Contact Center
Ellen Christenberry October 22, 2020 When I worked my first customer-facing job, I was on the verge of quitting every other week. The pay and benefits were good, the hours were flexible, many of my co-workers were fun. So what was the big deal? My supervisor. While I liked my supervisor as a person, and … Continue reading How to Coach the Coaches: What You Can Do to Improve Your Coaching Skills to Help Supervisors and Agents Boost Satisfaction in Your Contact Center
Two are Better Than One – The Benefits of Paired Agile Coaching
Anthony Mersino October 15, 2020 In 2012, I was given my first opportunity to coach some new agile teams for a client. I was paired with a more senior coach and I never thought twice about how much sense that made. I was coached and was able to use the senior coach as a sounding … Continue reading Two are Better Than One – The Benefits of Paired Agile Coaching
Eddie Murphy Shows How to Make Coaching Fun
Gretchen Gordon September 29, 2020 Of all the things that a sales manager needs to do, the most important is clearly coaching. Honestly, it has the biggest impact on sales success. This isn’t just my opinion, we have data that supports it (see below). Lots of Coaching, Not Necessarily Effective Coaching What’s most important is … Continue reading Eddie Murphy Shows How to Make Coaching Fun
Great Coaches Don’t Give Answers
Dave Brock August 20, 2020 Both managers and the people they coach often have the wrong impression of coaching. Too often, we go to our managers looking for answers. Great managers tend not to give answers. As people looking for coaching, too often we go to someone asking, “What should I be doing? Should I … Continue reading Great Coaches Don’t Give Answers
Run a Successful Coaching Business with These 4 Tools
Susan Gilbert August 5, 2020 Today I have some tools to help you build a successful coaching business. Here are four links with tips and tricks to kick start your workweek. As a solo entrepreneur you need to the right resources to help you stay connected and the most productive. Thankfully there are a wide … Continue reading Run a Successful Coaching Business with These 4 Tools
The Difference Between a Business Coach, a Mentor, & a Consultant
Susan Friesen — March 17, 2020 Find Your Perfect Fit for Professional Development Whether you want to expand your small business to another country, kick start your career as an entrepreneur or hone your marketing skills, you may be looking for some outside support. If you look at top business achievers, you will find one … Continue reading The Difference Between a Business Coach, a Mentor, & a Consultant
5 Tactics to Pocket for Future Coaching Sessions with your Agents: Coach Using Data to Improve Employee Performance Management in your Contact Center
Veronica Krieg — January 27, 2020 Only one in four employees think that their managers deliver meaningful feedback, or that the feedback they get helps them work better. What’s worse, a slim 21% of employees think their performance is managed in a way that motivates them to do outstanding work. Contact center managers struggle to … Continue reading 5 Tactics to Pocket for Future Coaching Sessions with your Agents: Coach Using Data to Improve Employee Performance Management in your Contact Center
8 Invaluable Benefits of Mentoring
Mark Runyon — January 9, 2020 geralt / Pixabay The job market is more cut throat than ever. Companies are jockeying for position to not only attract new talent but also retain the brain trust they’ve got. There are many paths that promise employment nirvana, but one stands out from the rest — mentorship. Mentorship … Continue reading 8 Invaluable Benefits of Mentoring
How to Use Facilitation to Help People See What They Don’t See
Liz Kislik — December 15, 2019 Follow @lizkislik Recently, on the Relatable Leader podcast, the warm and engaging host Catherine Goggia asked me about how employees can put issues on the table and confront problems in ways that maximize progress while minimizing unproductive conflict and defensiveness. One of the approaches I described involves using a … Continue reading How to Use Facilitation to Help People See What They Don’t See
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