Susan Friesen — March 17, 2020 Find Your Perfect Fit for Professional Development Whether you want to expand your small business to another country, kick start your career as an entrepreneur or hone your marketing skills, you may be looking for some outside support. If you look at top business achievers, you will find one … Continue reading The Difference Between a Business Coach, a Mentor, & a Consultant
Veronica Krieg — January 27, 2020 Only one in four employees think that their managers deliver meaningful feedback, or that the feedback they get helps them work better. What’s worse, a slim 21% of employees think their performance is managed in a way that motivates them to do outstanding work. Contact center managers struggle to … Continue reading 5 Tactics to Pocket for Future Coaching Sessions with your Agents: Coach Using Data to Improve Employee Performance Management in your Contact Center
Mark Runyon — January 9, 2020 geralt / Pixabay The job market is more cut throat than ever. Companies are jockeying for position to not only attract new talent but also retain the brain trust they’ve got. There are many paths that promise employment nirvana, but one stands out from the rest — mentorship. Mentorship … Continue reading 8 Invaluable Benefits of Mentoring
Liz Kislik — December 15, 2019 Follow @lizkislik Recently, on the Relatable Leader podcast, the warm and engaging host Catherine Goggia asked me about how employees can put issues on the table and confront problems in ways that maximize progress while minimizing unproductive conflict and defensiveness. One of the approaches I described involves using a … Continue reading How to Use Facilitation to Help People See What They Don’t See
Dave Brock — November 19, 2019 Follow @davidabrock Mentoring takes all forms, some of the more unusual are the most helpful, particularly in my experience. Through my own career, I have had a number of “formal mentors.” Early in my career, in addition to great managers who coached my day to day performance, I was … Continue reading Being Mentored and Mentoring
JoAnn Corley — September 16, 2019 Follow @joann corley — September 16, 2019 Sometimes as a leader, business owner, manager, we need a raw reality check! We all need those from time to time to achieve what we desire! We great distracted. We have so many things tugging at our attention…that may have less to … Continue reading What’s a Little Known Coaching Method That Can Quickly & Dramatically Improve Your Results?
Emily Bermes — September 9, 2019 — September 9, 2019 Today, I’m going to argue against some of the common coaching scripts that I see out there, because I think they’re really disingenuous. I have two at the top of my head. Don’t Repeat Someone’s Name One is when you use someone’s name like 100 … Continue reading Bad Coaching Advice
Julie Winkle Giulioni — March 19, 2019 Follow @julie_wg — March 19, 2019 The frustration was palpable within a group of leaders with whom I recently worked. They were in a tough spot. Competition was emerging from unexpected sources. Revenue was not tracking to meet expectations. The organization was responding with significant structural change. And … Continue reading Cultivate Coachability With These 5 Mindsets
Jordan Job — December 12, 2018 Follow @jordanjob — December 12, 2018 Many Agile coaches and Scrum Masters believe they know best. They believe teams must follow a certain set of steps and do things a certain way, and if they do, those teams will be more productive, happy, and successful than ever. There’s a … Continue reading One Shocking Thing Many Agile Coaches Are Getting Wrong
Darleen DeRosa — November 28, 2018 Follow @onpoint_llc — November 28, 2018 styles66 / Pixabay When it comes to grooming future leaders, organizations already have a tremendous resource in the form of their existing leaders. By encouraging these leaders to become mentors, they can not only pass along their experience and institutional knowledge, but also … Continue reading How to Use Mentoring in Succession Planning
