Category Archives: Outsourcing

How to Find a Creative Agency (Plus Questions to Vet Them)

Katy French — September 2, 2019 — September 2, 2019 If your brand needs help improving its marketing operation, a creative agency can be a powerful partner. From content and KPIs to editorial planning and design, they can help supplement your efforts, guide your strategy, or help you set up your own infrastructure. But finding … Continue reading How to Find a Creative Agency (Plus Questions to Vet Them)

The Wall is a Myth: Getting Closer to Your Customer Through Outsourcing

Andrew O’Brien — August 21, 2019 — August 21, 2019 For brand-conscious organizations who have never outsourced before, there’s a common fear that putting your customer care in the hands of an outsourced partner effectively builds a wall between you and your customer. We get the reasoning – after all, your customers are your most … Continue reading The Wall is a Myth: Getting Closer to Your Customer Through Outsourcing

Keep Your Contact Center in North America Without Breaking the Bank

Amy Bennet — June 27, 2019 — June 27, 2019 A quick trip down memory lane reminds us that the 1990s saw a massive rise in the practice of offshoring call centers. With the convergence of economic factors and technological advancement, it was seen as the cheap alternative for companies who required basic customer support … Continue reading Keep Your Contact Center in North America Without Breaking the Bank

Think You Know Outsourcing? Not if You Believe These 6 Myths

David Lesniak — June 25, 2019 Follow @personiv — June 25, 2019 There’s nothing more important than providing consistent, quality work for your customers, and outsourcing can help your company scale quickly while doing just that. Unfortunately, professionals in many industries still believe in outdated myths about outsourcing. If business leaders have never outsourced, they’re … Continue reading Think You Know Outsourcing? Not if You Believe These 6 Myths

What to Consider When Outsourcing Business Processes

Riley Panko — June 24, 2019 Follow @RileyPanko — June 24, 2019 Business process outsourcing (BPO) is the contracting of a business function to a third-party provider. Some of the most common BPO services include: Payroll Social media marketing Customer support Businesses often hire outside contractors or agencies to cut costs while improving the customer … Continue reading What to Consider When Outsourcing Business Processes

3 Reasons You Should Outsource Your Digital Marketing

Laura Donovan — June 13, 2019 Follow @thewordpro — June 13, 2019 geralt / Pixabay Regardless of the size of your business deciding who will handle your digital marketing needs is a standard question. Digital Marketing encompasses the Social Media, Reputation Management, Email Marketing, Video Marketing, SEO, blogging, generally all online related marketing. There are … Continue reading 3 Reasons You Should Outsource Your Digital Marketing

Selecting The Right Marketing Agency For Your Small Business

Gee Ranasinha — April 19, 2019 Follow @KEXINO — April 19, 2019 Finding a marketing agency that checks all the boxes for your particular business needs can be a stressful and laborious experience. Whether you’ve appointed agencies in the past or this is your first time, there’s a bewildering array of choice. Go for a … Continue reading Selecting The Right Marketing Agency For Your Small Business