Tag Archives: Reviews

Tips For Handling Negative Reviews And Comments

Dean KeipertApril 13, 2015 It’s the situation you want to avoid at all costs, but it happens. You step into your office in the morning, click on the computer, and start roaming through your online mentions. Everything looks great, but then all of a sudden, your stomach drops as you start reading through a review … Continue reading Tips For Handling Negative Reviews And Comments →

5 Elements of SMART Performance Reviews

Performance Review

Craig VodnikApril 2, 2015 When was the last time you completed a performance review of your business in a period of time shorter than one year? With looming deadlines and new product releases on the horizon, it is increasingly difficult to fit monthly, or even quarterly reviews into our busy schedules. But reviewing your business’ … Continue reading 5 Elements of SMART Performance Reviews →

Customer Reviews: The Secret Sauce For Your Website

Customer Engagement

Business.comMarch 13, 2015 We’re living in an advanced world, where people are becoming more accustomed and accepted in cloud-based technology, and are willing to send payment details digitally in order to make a purchase. As a result, a record amount of online orders have been issued, and businesses and marketers are putting more focus on … Continue reading Customer Reviews: The Secret Sauce For Your Website →

4 Ways to Get Reviews & Testimonials for Your Small Business

Small Business

Gail OliverMarch 11, 2015 When customers are looking to purchase from your small business, chances are they will want to read your reviews or get testimonials from your customers. When your business is just starting out that may be hard to do, but here are some tactics to consider that will give instant credibility to … Continue reading 4 Ways to Get Reviews & Testimonials for Your Small Business →

Incentivized Check-ins: A “White-Hat” Trick For Getting More Reviews On Yelp

Reports

Yelp will prompt users to write reviews after an offer-driven check-in. Greg Sterling on March 6, 2015 At the LSA-SMX West Local Search Advantage Workshop this week, Yelp’s Luther Lowe offered a number of “white hat tips” for marketers on reputation management and reviews. There was one gem that I was totally unaware of: “incentivized … Continue reading Incentivized Check-ins: A “White-Hat” Trick For Getting More Reviews On Yelp →

Collect Positive Reviews for Search Engine Marketing

Search Engine Marketing

Steve HammFebruary 23, 2015 Online reviews are something that every small business owner dreads. But when it comes to local search engine marketing, reviews on Yelp and Google+ play an important role that you can’t ignore. The real problem is that even if you have a great product and offer impeccable service, you still need a bit … Continue reading Collect Positive Reviews for Search Engine Marketing →

How to Help Your Company Bounce Back From Bad Reviews

Feedback Management

Jordana KleinFebruary 22, 2015 The majority of the time when a consumer experiences good customer service, they won’t take the time to sit down and write a positive review. But the second a customer may have one, slight issue with your service, they want to tweet, Facebook, post a review, or comment about their negative … Continue reading How to Help Your Company Bounce Back From Bad Reviews →

How To Remove Bad Reviews From Google Local By Responding

Search Engine Optimization

by Helen M. Overland February 19th, 2015 Helen Overland Vice President at Search Engine People, helping clients with Conversion Optimization, Analytics, and On-Page SEO. Online Marketer since June 2000, Internet geek since 1994. Follow me on twitter at @semlady to see what I’m reading now. 1 We all know by now that more and more … Continue reading How To Remove Bad Reviews From Google Local By Responding →

How To Spot Fake Reviews (& What To Do About Them)

Content Marketing

by Kari Pritchard February 2nd, 2015 Kari Pritchard Kari is a Marketing Coordinator at Search Engine People. Her background in English and journalism inspires her to expand her experience in the fields of publishing, marketing and communications in a way that can help her continue to explore the digital world. There are a lot of … Continue reading How To Spot Fake Reviews (& What To Do About Them) →

How to Deal With Negative Reviews

Customer Relationship Managemnet, Search Engine Optimization

by Joe Cox January 9th, 2015 Joe Cox Joe is Head of Content for British digital marketing agency, Bespoke Digital. He has written extensively on SEO, digital marketing and social media (amongst other things). Bespoke Digital. by Lara604 In November of this year a British couple were fined 100 for posting a negative review on … Continue reading How to Deal With Negative Reviews →