Category Archives: Client Acquisition

Why clients in-house and what agencies can (and can’t) do about it

Clients moving services in-house isn’t a new challenge, but our survey found it tops the list of digital agency concerns. Amy Gesenhues on February 1, 2019  Client in-housing has always been a factor for agencies, but the availability of ad tech and martech, the rise of automation and data management requirements have added new pressures. … Continue reading Why clients in-house and what agencies can (and can’t) do about it

5 Ways to Fast-Track Your Client Onboarding for Customer Success

Audrey DiMartinis — October 11, 2018 — October 11, 2018 SeppH / Pixabay Why Should You Care About Customer Onboarding? It’s simple. A refined customer onboarding process creates a better outcome for the customer. No matter what you do, if you work with clients, your customer onboarding process needs to be rock solid and poised … Continue reading 5 Ways to Fast-Track Your Client Onboarding for Customer Success

How to Improve Your Client Onboarding Process This Year

Taylor Gordon — January 19, 2018 — January 19, 2018 coffeebeanworks / Pixabay Creating a system for onboarding clients is one of the most important aspects of your business. It’s the first time that you’re making an impression. Having a disorganized client onboarding process can leave people confused and make it challenging to do your … Continue reading How to Improve Your Client Onboarding Process This Year