Tag Archives: Retention

The B2B case for retention marketing: 7 key tactics

Explore essential retention marketing approaches to boost B2B profitability by increasing customer life-time value. Ruth Stevens on March 1, 2024 Customer retention is becoming more of a priority for B2B marketers lately. As buying shifts online and marketing takes on some traditional sales roles, retaining existing customers is essential for driving growth and profits. Luckily, … Continue reading The B2B case for retention marketing: 7 key tactics →

Driving growth through data: Optimizing the retention stage

Growth Strategy

Leverage data and AI strategies to drive customer retention through personalization and tailored marketing efforts. Greg Kihlstrom on February 21, 2024 In my last article, we looked at how to best use data during the purchase stage of the customer journey and how effective use of data can enhance outcomes for both the customer and … Continue reading Driving growth through data: Optimizing the retention stage →

Identify the Right Sales Skills for Customer Retention

Customer Retention

Identify the Right Sales Skills for Customer Retention Pratisrutee Mishra / 29 Apr 2023 LinkedIn’s state of sales report informs that only 65% of salespeople put the customer’s needs first. And when the rest don’t, reports from a buyer’s survey say 57% of people tend to agree with the sales when they are not … Continue reading Identify the Right Sales Skills for Customer Retention →

Where B2B brands win and lose on customer retention

Customer Retention

To expand your customer relationship and maximize CLV, activating your customers through delivery and adoption is key. Carlos Hidalgo on April 24, 2023 Almost 25 years ago, my wife and I were in the market for a new car. Our family was growing then, and we needed a bigger vehicle to get everyone from point … Continue reading Where B2B brands win and lose on customer retention →

This Modern QA Software Offers Customer Retention Solutions in a Difficult Economy

Customer Retention

This Modern QA Software Offers Customer Retention Solutions in a Difficult Economy Deanna Ritchie / 15 Apr 2023 Entrepreneurs and executives are scrambling to recession-proof their businesses this year amid a looming economic downturn and a still-tight labor market. Among many other strategies, they want to reduce costs with Business Process Outsourcing (BPO). BPOs … Continue reading This Modern QA Software Offers Customer Retention Solutions in a Difficult Economy →

5+ Customer Retention Tips From Experts for Small Business

Customer Retention

5+ Customer Retention Tips From Experts for Small Business Ali Hasnain / 08 Aug 2022 Marketing can be challenging and expensive for small size companies. Small Businesses spend a lot of time identifying their customers and making strategies to retain them. But where marketing and attaining new customers is complex and costly, keeping the … Continue reading 5+ Customer Retention Tips From Experts for Small Business →

A Look at Data Retention and Deletion Policies and Compliance

Data Strategy

Andy Stone February 8, 2022 There’s an aspect of the compliance conversation too many organizations overlook, and it’s nearly as important as how data gets used: data retention and deletion policies. Recently, a €14.5 million GDPR fine was issued for a non-compliant data retention schedule. And a new report from 451 Research reveals that 31% … Continue reading A Look at Data Retention and Deletion Policies and Compliance →

Location Intelligence Can Help Support a Business Retention and Expansion Strategy

Customer Retention

Jeff White January 10, 2022 Customer retention has become more important than ever in the wake of the pandemic. Customers today seek convenience and a seamless experience when it comes to the businesses they interact with, and improved customer retention can also help boost a company’s overall profit. A company that increases customer retention by … Continue reading Location Intelligence Can Help Support a Business Retention and Expansion Strategy →

How responsible marketing impacts customer retention and value

Customer Retention

Implementing a responsible data infrastructure will better serve customers who want everything now. Chris Wood on November 23, 2021 “More and more brands from around the world are discussing responsible marketing and striving to embody it,” said Frank Brooks, Head of EMEA Marketing at marketing automation company dotdigital, at our recent MarTech conference. To build … Continue reading How responsible marketing impacts customer retention and value →

Employee Retention: How to Compete With Big Companies

Employee Retention

Karl Sakas November 8, 2021 To improve employee retention, hire people who don’t want to be cogs at a big company. How can your agency compete with big companies on hiring, when they pay big salaries? An agency leader asked me for advice on employee retention: “We’re struggling to retain our team. We have a … Continue reading Employee Retention: How to Compete With Big Companies →