Tag Archives: Retention

How Tech Companies Can Add Email Marketing to Increase Customer Retention

Michael Usiagwu May 27, 2021 In email marketing, what drives customer retention is engagement. Therefore, your email strategy should be basically looking for opportunities to create and strengthen meaningful relationships with your subscribers. It’s all about giving people what they want/need. For tech companies (or any kind of company, for that matter), email is a … Continue reading How Tech Companies Can Add Email Marketing to Increase Customer Retention

3 Tips for Improving Company Culture for Better Retention — Even with ‘Boomerangers’

Nicole Durham May 10, 2021 Around a year ago, the unemployment rate soared to nearly 15%. For the past few months, that number has hovered right around 6%, and the economy appears to be recovering much faster than expected. But that doesn’t mean your top talent will stick around. In fact, 70% of the global … Continue reading 3 Tips for Improving Company Culture for Better Retention — Even with ‘Boomerangers’

How Microlearning Can be Used to Improve Employee Training Retention

Ronita Mohan February 24, 2021 Employee training has become an important part of business growth, especially with the rise of remote work. Does that mean businesses should create more intensive training programs? According to instructional designer Dr. Jiani Wu, microlearning modules are more effective in training retention than longer learning sessions. But what is microlearning? … Continue reading How Microlearning Can be Used to Improve Employee Training Retention

Customer Retention Strategies to Grow Ecommerce Revenue Year-Round

Leslie Finlay February 1, 2021 In 2019, almost two billion people worldwide shopped through ecommerce stores, generating more than $ 3.5 trillion in sales in the U.S. alone. While the statistics aren’t out yet, with COVID-19 keeping everyone home, one can only imagine what those numbers might look like for 2020. You know this consumer … Continue reading Customer Retention Strategies to Grow Ecommerce Revenue Year-Round

6 Ways to Accelerate New Employee Onboarding and Increase Retention

Anand Srinivasan January 14, 2021 Hiring top candidates requires a lot of planning, strategy and investment. Despite putting a lot of effort in sourcing, scrutinizing and onboarding the best talent, companies find it challenging to retain their employees for a considerable amount of time. The greatest challenge that CEOs are facing today is keeping the … Continue reading 6 Ways to Accelerate New Employee Onboarding and Increase Retention

Knowing WFH Preferences Key to Employee Recruitment and Retention

Knowing WFH Preferences Key to Employee Recruitment and Retention Bruce Orcutt / 25 Aug 2020 It’s no secret that there’s substantial competition in the tech industry for great talent. Understanding what motivates employees and what type of work environments they prefer can go a long way in attracting the best tech talent. As a result … Continue reading Knowing WFH Preferences Key to Employee Recruitment and Retention

The Strong Link Between Engagement, Retention, and Career Pathing: Examples of Employee Development Plans that Give your Contact Center Agents a Reason to Stay and Work Hard

Laura Krajewski — May 22, 2020 I have this friend — let’s call him Josh. He’d been at his job for a year, even though he didn’t love the work he was doing. The job offered Josh good pay, security and professional experience. But, ultimately, it wasn’t the kind of work he wanted to do … Continue reading The Strong Link Between Engagement, Retention, and Career Pathing: Examples of Employee Development Plans that Give your Contact Center Agents a Reason to Stay and Work Hard

The Current State of Employee Engagement and Retention

Ruth Chapman — May 19, 2020 Employee retention is now front and center for managers. Across Europe, and indeed the world, organizations have been forced to become more focused on employee engagement and retention. With a global pandemic currently causing massive upheaval throughout the job market, employers are naturally looking for ways to effectively retain … Continue reading The Current State of Employee Engagement and Retention

Customer Retention Strategies That Work in Uncertain Times

Mia Jacobs — May 1, 2020 Change is one of the few constants in life, especially in business. Enterprises that are able to adapt to change will be able to withstand not only the small fluctuations of everyday operations, but also sudden major disruptions. A global pandemic is but one possibility here; natural disasters and … Continue reading Customer Retention Strategies That Work in Uncertain Times