Tag Archives: Processes

A Guide to Change Management in Your Contact Center: 4 Strategies to Align People and Processes as You Move your Tech to the Cloud and Mature your Systems this Year

Veronica Krieg — January 10, 2020 More than 80% of CX professionals said they were starting or in the middle of a digital transformation project in 2019. And, the focal point for these transformative moves is improving customer experience. As disruptors and new competitors emerge in markets, companies continue to seek out ways to level … Continue reading A Guide to Change Management in Your Contact Center: 4 Strategies to Align People and Processes as You Move your Tech to the Cloud and Mature your Systems this Year

3 Benefits of Automating Your Onboarding Processes

Suresh Sambandam — July 3, 2019 — July 3, 2019 Recruiting a new team member to your business is time-consuming, from creating eye-catching job advertisements to reading countless CVs and arranging multi-stage interviews. Although you may want to breathe a sigh of relief once your perfect candidate has accepted your job offer, unfortunately, the hard … Continue reading 3 Benefits of Automating Your Onboarding Processes

SMBs Must Optimize Digital Processes to Compete Against Leading Brands

Andrew Filev — June 25, 2019 — June 25, 2019 SMB owners rarely have the luxury of stepping back to evaluate productivity in their organizations. They’re too busy doing the hard work of driving growth themselves, carrying a herculean number of tasks on their shoulders. As a result, small businesses frequently suffer from poor processes … Continue reading SMBs Must Optimize Digital Processes to Compete Against Leading Brands

What to Consider When Outsourcing Business Processes

Riley Panko — June 24, 2019 Follow @RileyPanko — June 24, 2019 Business process outsourcing (BPO) is the contracting of a business function to a third-party provider. Some of the most common BPO services include: Payroll Social media marketing Customer support Businesses often hire outside contractors or agencies to cut costs while improving the customer … Continue reading What to Consider When Outsourcing Business Processes

Kill Your Inefficient Tools and Processes Before They Kill Your Company

Daniel Codella — May 29, 2019 Follow @mrcodella — May 29, 2019 As businesses continue to expand globally and distributed teams become the norm, collaboration has become essential to success. Managers and employees are spending 50% more time in collaborative activities. In response to these trends, organizations have been rushing to bring on as many … Continue reading Kill Your Inefficient Tools and Processes Before They Kill Your Company

Linking Employee Productivity to Nature’s Organic Processes

Dr. Kathleen Allen — May 13, 2019 Follow @LeadingRoots — May 13, 2019 When a flower doesn’t bloom, fix the environment in which it grows, not the flower. A friend sent me this quote recently, and it made me think about the difference between how we usually deal with issues surrounding employee productivity and how … Continue reading Linking Employee Productivity to Nature’s Organic Processes

A Complete Guide to Standardizing Your Agency Processes

Hannah Ouzer — August 24, 2018 — August 24, 2018 Standardizing your agency’s processes can make you more productive and remove inefficiencies. This guide will show you how you can standardize your agency’s processes, regardless of your current size. “Standardization”, Jeffrey Liker writes in The Toyota Way, “is the basis for continuous improvement and quality.” … Continue reading A Complete Guide to Standardizing Your Agency Processes