Tag Archives: Processes

7 Tech Companies that are Changing E-Commerce Processes

7 Tech Companies that are Changing E-Commerce Processes Deanna Ritchie / 22 Feb 2022   There’s no doubt that the COVID-19 pandemic has changed e-Commerce processes and how the entire retail industry operates. While online shopping was certainly popular before, since early 2020, it has become a mainstay powerhouse. More consumers opt for the convenience … Continue reading 7 Tech Companies that are Changing E-Commerce Processes

Future of Business Processes: Trends in Business Setup, Marketing, Consumer Behavior and Customer Relations

Joseph Chukwube August 15, 2021 What does the present tell us about the future? Process optimization plays a vital role in meeting customer needs and ensuring that business development initiatives are well-managed. There has been a marked increase in the number of (new and established) businesses implementing technology as part of their overall business strategy. … Continue reading Future of Business Processes: Trends in Business Setup, Marketing, Consumer Behavior and Customer Relations

The 6 Processes That Make or Break Your Change Efforts

Zad El-Makkaoui June 23, 2021 As organizations begin to implement their change initiatives and re-establish the way they do work, I cannot help but think about the body of knowledge I worked with during my time in graduate school around covert processes at work. Robert Marshak describes six dimensions that impact any organizational change plan … Continue reading The 6 Processes That Make or Break Your Change Efforts

3 Ideas to Making Social Media Content Approval Processes a Little Less Painful

Arik Hanson May 28, 2021 Ask any social media marketer who works for a larger organization the most painful part of their jobs and almost all of them will respond with the same answer: The content approval process. Most companies turn what should be a relatively easy, simple process into one of the most painful, … Continue reading 3 Ideas to Making Social Media Content Approval Processes a Little Less Painful

Processes for Managing Your Marketing Remotely

Saher Shohdan October 10, 2020 Image credit: Unsplash Entrepreneurs lay the utmost importance on effective marketing and for a good reason. Marketing is the core medium of communication between your startup and customers. Through marketing, the needs and wants of customers are identified and reciprocated through appropriate branding and advertising to fulfill those demands. As … Continue reading Processes for Managing Your Marketing Remotely

Weaving processes together: Pega’s outlook

From engaging under-served customers, to emphasizing ethical AI, center-out architectures, and addressing the distributed work environment. Kim Davis on October 1, 2020 With its announcement this week of Value Finder, customer engagement platform Pega aims to help brands drive value from under-served customers. While messaging core customer segments about current products, brands can overlook the … Continue reading Weaving processes together: Pega’s outlook

A Guide to Change Management in Your Contact Center: 4 Strategies to Align People and Processes as You Move your Tech to the Cloud and Mature your Systems this Year

Veronica Krieg — January 10, 2020 More than 80% of CX professionals said they were starting or in the middle of a digital transformation project in 2019. And, the focal point for these transformative moves is improving customer experience. As disruptors and new competitors emerge in markets, companies continue to seek out ways to level … Continue reading A Guide to Change Management in Your Contact Center: 4 Strategies to Align People and Processes as You Move your Tech to the Cloud and Mature your Systems this Year

3 Benefits of Automating Your Onboarding Processes

Suresh Sambandam — July 3, 2019 — July 3, 2019 Recruiting a new team member to your business is time-consuming, from creating eye-catching job advertisements to reading countless CVs and arranging multi-stage interviews. Although you may want to breathe a sigh of relief once your perfect candidate has accepted your job offer, unfortunately, the hard … Continue reading 3 Benefits of Automating Your Onboarding Processes

SMBs Must Optimize Digital Processes to Compete Against Leading Brands

Andrew Filev — June 25, 2019 — June 25, 2019 SMB owners rarely have the luxury of stepping back to evaluate productivity in their organizations. They’re too busy doing the hard work of driving growth themselves, carrying a herculean number of tasks on their shoulders. As a result, small businesses frequently suffer from poor processes … Continue reading SMBs Must Optimize Digital Processes to Compete Against Leading Brands