by Suzanna Colberg July 12, 2016July 12, 2016 No company wants its worst performers to stick around for a long time. However, for many call centers, this “reverse attrition” problem is exactly what happens. Employees who execute interviews beautifully leave you with the kind of buyer’s remorse even your most bitter customers could only dream … Continue reading Curb Call Center Attrition by Dealing with Poor Performers – Here’s How
by Chris Arringdale February 3, 2016 Follow @reviewsnapFebruary 3, 2016 After a few rounds of performance appraisals, you’ve been able to identify who your high performers are. Unbeknownst to you, these high performers are dissatisfied, and have one foot out the door. How do you solve a problem like this when the employee has already … Continue reading Manage Performance Before High Performers Leave
by Zachary Johnson December 16, 2015 Follow @zack__johnsonDecember 16, 2015 It’s almost impossible to be in business today without being a digital company to some degree. And for a variety of reasons, there aren’t enough good tech employees to fill all of those digital roles. Because of this shortage in capable tech talent, companies that retain … Continue reading 6 Factors to Retain and Motivate Your High Performers
Sabel HarrisOctober 30, 2015 I started listening to a new podcast called Hidden Brain by NPR. It discusses and breakdowns the hidden intricacies of the human mind. The one I listened, that sparked this blog post, talked about motivations and how our brain feels when we are motivated. The interesting spin was that people generally … Continue reading 3 Ways to Motivate Top, Middle, and Bottom Performers
Ryan EstisAugust 12, 2015 “Competition proves excellence.” Anthony Schlegel is an elite performer. He’s a former Big-10 and NFL linebacker who transitioned into a role as the head strength and conditioning coach at his alma mater, The Ohio State University (2015 National Champions!). Now, Anthony is applying the fundamentals and mental toughness he learned in … Continue reading What Do Elite Performers Do Differently?
Dave BrockJanuary 4, 2015 At one point, I wanted to get better at golf (it’s hard to be worse than I am). I started reading a lot of “How To” books, watching videos, and taking lessons. As I stood, club in hand, looking down at the ball, I struggled to remember: “Keep your head down, … Continue reading Top Performers: Obsessive Learning And Relentless Execution
Christopher Faust November 22, 2014 Today’s increasingly complex and diverse marketspace calls for sales organizations to look for new and creative approaches to improve sales execution strategies and advancing revenue growth. One particular step towards is a surprisingly simple way to impact sales performance: improving the output of your middle sales performers. But will … Continue reading Shift the Performance Curve: Make Your Middle Sales Performers Incrementally Better
