By Art Markman February 09, 2024 Think about the colleagues you really admire. They have that amazing ability to get things done while also making their team perform better. If you aspire to be more like them, what are some of the key habits you need to develop? Finding the right priorities At any … Continue reading 3 habits of top performers at work
Zak Mustapha October 6, 2020 You become what you do and you do what you think. Getting what you want in life is simple. As you sow so shall you reap. You get what you put in repeatedly every day. That’s why your habits today can predict your future. Success leaves clues and there are … Continue reading 5 Habits That Top Performers Have That Low Performers Don’t
Suzanna Colberg — May 6, 2020 No company wants its worst performers to stick around for a long time. However, for many call centers, this “reverse attrition” problem is exactly what happens. Employees who execute interviews beautifully leave you with the kind of buyer’s remorse even your most bitter customers could only dream about. Sometimes … Continue reading Curb Call Center Attrition by with Dealing Poor Performers
Jeff Furst — February 18, 2020 Recently I spoke at a British Columbia Contact Centre Association Learning Event. During the discussion, one of the attendees asked “how do you hire a candidate that will behave like other top performers in the contact center.” In this person’s organization, the selection process relies only on interviews. To … Continue reading How Do I Hire Job Candidates Who Will Behave Like My Top Performers?
Dave Brock — June 26, 2019 Follow @davidabrock — June 26, 2019 Before reading this post, think about the following quote from Abraham Lincoln: If I have 6 hours to chop down a tree, I’d spend the first 4 hours sharpening the axe. I’ve had the great privilege of coaching/advising one of the highest performance … Continue reading High Performers Spend Their Time Differently
Mike Arce — October 20, 2017 Follow @MikeArceLive — October 20, 2017 089photoshootings / Pixabay The secret to an unstoppable, loyal team of people who always give 100+% is to develop them as “entreployees.” This creates a team of top performers who help your business be better than any other in the industry. Here’s how: … Continue reading “Entreployees”: The Secret to Building a Team of Top Performers
George Dickson — October 5, 2017 — October 5, 2017 Losing a top performer hurts, and it’s an increasingly common issue in the modern workforce. A study by SAP and Oxford Economics revealed that one in five high performers are likely to leave their jobs within the next six months — and less than half … Continue reading 20 Simple Reasons Your Top Performers Quit
Dave Brock — October 1, 2017 Follow @davidabrock — October 1, 2017 realworkhard / Pixabay I just read some really bad advice from a really smart individual, “Managers spend too much time on their bottom performers, they need to focus on their top and middle performers.” The explanation went on that time invested in bottom … Continue reading Bad Advice: Focus Your Coaching On Your Top Performers!
David Kiger — February 24, 2017 Follow @davidkiger— February 24, 2017 There’s a great quote in the 1991 movie Grand Canyon, when Steve Martin declares, “All of life’s riddles are answered in the movies.” Though the accuracy of this is debatable, there are many lessons that can be learned and inspiration gained from films. Hollywood’s … Continue reading Business Lessons from Oscar-Nominated Films and Performers
by Suzanna Colberg July 12, 2016July 12, 2016 No company wants its worst performers to stick around for a long time. However, for many call centers, this “reverse attrition” problem is exactly what happens. Employees who execute interviews beautifully leave you with the kind of buyer’s remorse even your most bitter customers could only dream … Continue reading Curb Call Center Attrition by Dealing with Poor Performers – Here’s How
