Tag Archives: must

Must Have Critical Competencies: Work from Home vs Brick & Mortar Service Representatives

Critical Competencies needed for work at home vs brick & Mortar Stores A widespread and ever-increasing trend within the contact center industry is to allow service representatives to handle customer contacts from the comfort of a home office. The growth of this virtual contact center workforce begs at least two questions: what are the key … Continue reading Must Have Critical Competencies: Work from Home vs Brick & Mortar Service Representatives

7 Reasons Why Businesses Must Make Community Building a Priority

Thomas Griffin — December 6, 2019 Follow @jthomasgriffin Today, it’s not enough to advertise your business and hope that people believe your message. Such an approach treats your audience impersonally and won’t leave an impression on people’s minds. With the advent of the internet, people are met with ads and products everywhere. There’s a high … Continue reading 7 Reasons Why Businesses Must Make Community Building a Priority

The 1 Thing You Must Know When Dealing with Employee Performance Problems

JoAnn Corley — November 7, 2019 Follow @joann corley I get asked a lot, “How do I know when it’s time to fire someone?” I get that question so much, I created a micro-course around it. If you want a full blown course check out my LinkedIn Learning Courses on handling employee problems. Here’s the … Continue reading The 1 Thing You Must Know When Dealing with Employee Performance Problems