Annette Franz — September 9, 2019 Follow @annettefranz — September 9, 2019 Today’s post in an excerpt from my first book, Customer Understanding: Three Ways to Put the “Customer” in Customer Experience (and at the Heart of Your Business). The book is available on Amazon as of this morning! Transforming the customer experience (and your … Continue reading Journey Mapping Definitions Bring Clarity
Category Archives: Business Effectiveness
Online Expense Trackers Are Crucial For Every Organization in the World
Jayanti Katariya — August 9, 2019 Follow @moontechnolabs — August 9, 2019 Budgeting systematically and Online Expense Tracking takes a crucial role in managing the expenses of business organizations. Taking note of this, Moon Invoice has created exceptional software for expense tracking to use in the tracking process for all the business expenses. An Expense … Continue reading Online Expense Trackers Are Crucial For Every Organization in the World
Revolutionize Your Finance Function with Automation
Suresh Sambandam — July 30, 2019 — July 30, 2019 Many finance departments can identify with the regular stress that seems to go hand-in-hand with the end of the month, from the sudden, impending deadlines to the rush to process, record, and analyze information. This rush often involves chasing other stakeholders in the business for … Continue reading Revolutionize Your Finance Function with Automation
Use Accrual Accounting For Long-Term Success
Terry Lammers — July 29, 2019 — July 29, 2019 You’re an entrepreneur who is excited about growing your small business. Maybe you’ve identified the perfect niche market designing websites for local restaurants or installing high-end home security systems. You’re passionate about your company’s services, growing your business, and polishing your brand. Your focus on … Continue reading Use Accrual Accounting For Long-Term Success
How Red Tape Slows Down Business (And What to Do About It)
Roger Dooley — July 26, 2019 — July 26, 2019 We live in the most technologically-advanced era in human history. It would be reasonable to assume, therefore, that businesses are moving faster than ever, assisted by these technological improvements. In fact, there’s evidence to the contrary: the pace of business is slowing down. One survey … Continue reading How Red Tape Slows Down Business (And What to Do About It)
Tips for a Successful CSM Quarterly Business Review
Teresa Becker — July 16, 2019 — July 16, 2019 In the world of sales, Quarterly Business Reviews (QBRs) are incredibly popular for forecasting, planning, and making sure that everything is running smoothly from an operations perspective. In customer success, however, QBRs aren’t quite as prevalent, although more and more existing business teams are starting … Continue reading Tips for a Successful CSM Quarterly Business Review
The “Perfect Day” Exercise That Will Strengthen Your Business
Chris Cooper — July 11, 2019 — July 11, 2019 Every entrepreneur experiences four stages of business ownership: founder, farmer, tinker, and thief. As a founder in the early stages of business ownership, you will need to innovate your thinking, your processes, and your systems. It’ll be on you to come up with the unique … Continue reading The “Perfect Day” Exercise That Will Strengthen Your Business
Is This Your #1 Business Challenge Too?
JoAnn Corley — June 19, 2019 Follow @joann corley — June 19, 2019 I had a great family get together in Indiana this weekend after speaking at the Energetic Women’s Leadership Conference in Indianapolis. (The conference was a gathering of women from all over the US who are in the Energy industry – primarily gas … Continue reading Is This Your #1 Business Challenge Too?
The Risks of Sticking with Legacy Technology
Daniel Burrus — May 14, 2019 Follow @DanielBurrus — May 14, 2019 Legacy technology is like that old pair of jeans you wore as a teenager. “They are comfortable” was always your answer to any inquiry. Move that anecdote onto a larger stage and you have a fairly accurate picture of why many organizations hold … Continue reading The Risks of Sticking with Legacy Technology
Build, Measure, and Learn the Live Ops Way
Ross Hamer — May 4, 2019 — May 4, 2019 There’s a lot to be learned from mobile games. They’ve got sparking excitement and inspiring customer action down to a science. And by continually adding multiple levels of benefits and incentives to app experiences, and acting on needs at the exact moments that really matter, … Continue reading Build, Measure, and Learn the Live Ops Way
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