Category Archives: Employee Training

How Microlearning Can be Used to Improve Employee Training Retention

Ronita Mohan February 24, 2021 Employee training has become an important part of business growth, especially with the rise of remote work. Does that mean businesses should create more intensive training programs? According to instructional designer Dr. Jiani Wu, microlearning modules are more effective in training retention than longer learning sessions. But what is microlearning? … Continue reading How Microlearning Can be Used to Improve Employee Training Retention

This is How Ed Tech is Improving the Way Businesses Train Employees

Ashley Kimler February 8, 2021 COVID-19 impacted most of the globe. With little time for preparation, businesses across the world had to move out of their offices and adapt to working remotely. This includes continuing to provide employees with training, which has caused many with many unexpected challenges that needed to be resolved. Luckily, edTech … Continue reading This is How Ed Tech is Improving the Way Businesses Train Employees

The Importance of Employee Training and Visual Communication in 2021

Ronita Mohan January 25, 2021 The pandemic has highlighted the importance of employee training and visual communication across a variety of industries. Teams are working remotely, unable to walk over to colleagues’ desks for a quick clarification. At the same time, companies have had to use new tools to communicate effectively. New employees are also … Continue reading The Importance of Employee Training and Visual Communication in 2021

Must Have Critical Competencies: Work from Home vs Brick & Mortar Service Representatives

Critical Competencies needed for work at home vs brick & Mortar Stores A widespread and ever-increasing trend within the contact center industry is to allow service representatives to handle customer contacts from the comfort of a home office. The growth of this virtual contact center workforce begs at least two questions: what are the key … Continue reading Must Have Critical Competencies: Work from Home vs Brick & Mortar Service Representatives

WPP wants to train 50K employes on AI. Here’s how they plan to do it.

CTO Stephan Pretorius lifts the curtain on the holding company’s large-scale training plans and sheds light on how his team is able to break down barriers across business units. Amy Gesenhues on March 20, 2020 Last month, WPP, the holding company for multiple agencies and networks including Oglivy, GroupM and Kantar, released its annual results … Continue reading WPP wants to train 50K employes on AI. Here’s how they plan to do it.

The Growing Problem (And Cost) of Employee Turnover [Infographic]

Brian Wallace — October 8, 2019 Follow @nowsourcing The biggest downside to a strong economy right now is that turnover is growing at a high rate of speed. When employees have options they tend to look for more pay and better benefits as well as an opportunity to grow and advance in their careers. Turnover … Continue reading The Growing Problem (And Cost) of Employee Turnover [Infographic]

6 Employee Training Requirements for Corporate Social Media Security

Janet Church — July 24, 2019 Follow @JanetChurch — July 24, 2019 There are many digital threat avenues for bad-actors to infiltrate a corporation and social media has become a favorite. Even though there are technology solutions that help corporations with these risks, it still takes constant oversight, monitoring, and forward-thinking. One area that is … Continue reading 6 Employee Training Requirements for Corporate Social Media Security

Think:Learn:Do—A Three-Phase Framework For Your Employee Training Videos

Jill Schiefelbein — July 23, 2019 — July 23, 2019 rawpixel / Pixabay With the rise in geographically distributed workforces and non-centralized offices, it’s easy to see why employee training videos are becoming more and more popular. These assets empower you to take advantage of major cost efficiencies—as you don’t need to invest the time … Continue reading Think:Learn:Do—A Three-Phase Framework For Your Employee Training Videos