Critical Competencies needed for work at home vs brick & Mortar Stores A widespread and ever-increasing trend within the contact center industry is to allow service representatives to handle customer contacts from the comfort of a home office. The growth of this virtual contact center workforce begs at least two questions: what are the key … Continue reading Must Have Critical Competencies: Work from Home vs Brick & Mortar Service Representatives
CTO Stephan Pretorius lifts the curtain on the holding company’s large-scale training plans and sheds light on how his team is able to break down barriers across business units. Amy Gesenhues on March 20, 2020 Last month, WPP, the holding company for multiple agencies and networks including Oglivy, GroupM and Kantar, released its annual results … Continue reading WPP wants to train 50K employes on AI. Here’s how they plan to do it.
Brian Wallace — October 8, 2019 Follow @nowsourcing The biggest downside to a strong economy right now is that turnover is growing at a high rate of speed. When employees have options they tend to look for more pay and better benefits as well as an opportunity to grow and advance in their careers. Turnover … Continue reading The Growing Problem (And Cost) of Employee Turnover [Infographic]
Janet Church — July 24, 2019 Follow @JanetChurch — July 24, 2019 There are many digital threat avenues for bad-actors to infiltrate a corporation and social media has become a favorite. Even though there are technology solutions that help corporations with these risks, it still takes constant oversight, monitoring, and forward-thinking. One area that is … Continue reading 6 Employee Training Requirements for Corporate Social Media Security
Jill Schiefelbein — July 23, 2019 — July 23, 2019 rawpixel / Pixabay With the rise in geographically distributed workforces and non-centralized offices, it’s easy to see why employee training videos are becoming more and more popular. These assets empower you to take advantage of major cost efficiencies—as you don’t need to invest the time … Continue reading Think:Learn:Do—A Three-Phase Framework For Your Employee Training Videos
Ian Servin — May 30, 2019 — May 30, 2019 Trying to create an engaging training experience can seem like an uphill battle. Your audience has already seen dozens of training videos—most of them dry—and expects more of the same. But if you want viewers to retain the knowledge you’re sharing with them, you need … Continue reading 7 Tips for Engaging Employee Training Videos