Tag Archives: More

Why your workplace needs more “Gracious Professionalism”

May 27, 2025 Why your workplace needs more “Gracious Professionalism”?  BY Chris Moore When most people think about innovation, they imagine sprints, whiteboards, late nights, and the relentless pace of deadlines. What’s often missing from this image are genuine acts of kindness and empathy—but perhaps they should be at the center.?  As the leader of FIRST … Continue reading Why your workplace needs more “Gracious Professionalism” →

Black Americans express their faith at work more than other racial groups, studies show

April 13, 2025 Black Americans express their faith at work more than other racial groups, studies show BY The Conversation Nearly 40% of Black workers feel comfortable talking about their faith with people at work, the highest of any U.S. racial group, our two recent studies found. But they also risk facing religious discrimination. For the … Continue reading Black Americans express their faith at work more than other racial groups, studies show →

Why forced choices reveal more customer insights than ratings

Better CX insights start with forced choices. Learn why decision-based surveys outperform ratings in predicting behavior. Chris Robson on March 20, 2025   When it comes to surveys, standard rating scales often fail to predict actual behavior. People may say they are “extremely likely” to do something, but their actions tell a different story.  Forcing … Continue reading Why forced choices reveal more customer insights than ratings →