Karl Sakas — August 13, 2019 Follow @KarlSakas — August 13, 2019 Ready to stop agency scope creep? It’s harder than you think… but easier when you know why. During an Agency Roadmap milestone call, a client asked if I could do some additional financial analysis. I said I was glad to add it—but since … Continue reading Agency Scope Creep: Why You Keep Doing Free Work For Your Clients… and How to Finally Stop
Mladen Kresic — August 9, 2019 Follow @KRNegotiators — August 9, 2019 I have written quite a bit about how to sharpen you and your team’s professional negotiation skills to close larger deals, faster. However, there are many times professionals lose otherwise quality deals because the seller, the buyer or both, can’t keep their calm … Continue reading How to Keep Your Cool – Even in Tense Negotiations
Shayen de Silva — July 31, 2019 — July 31, 2019 Taking on new and exciting design projects and creating the perfect end product is what all designers get a kick out of. However, despite your best intentions, it is easy to say ‘yes’ to too many tasks which can end up negatively affecting your … Continue reading How to Use Agile Project Management to Streamline Design Projects & Keep Your Clients Happy
Annie Qureshi — July 30, 2019 Follow @annierqureshi — July 30, 2019 High turnover is one of the biggest problems facing companies these days. A study by Work Institute found that 42 million people (around 25% of the U.S. workforce) left their jobs in 2018. This is a sharp rise from previous years. The days … Continue reading 4 Ways to Keep Employee Turnover from Destroying Your Business
Suresh Sambandam — July 3, 2019 — July 3, 2019 When you’re intently focused on improving in-house processes, there’s a fair chance that you could lose sight of what’s happening in the industry at large. It’s certainly not enough to merely refer to a BPM guide once and assume that’s all there is to know … Continue reading 3 BPM Trends You’ll Want To Keep Up With
Amy Bennet — June 27, 2019 — June 27, 2019 A quick trip down memory lane reminds us that the 1990s saw a massive rise in the practice of offshoring call centers. With the convergence of economic factors and technological advancement, it was seen as the cheap alternative for companies who required basic customer support … Continue reading Keep Your Contact Center in North America Without Breaking the Bank
Brian David Johnson — June 24, 2019 — June 24, 2019 What will it be like to work in the year 2029? I’m a futurist – let me paint you a picture. A decade from now imagine going into work… and yes some people will still work in offices 10 years from now. Imagine it’s … Continue reading Keeping Work Human: How to Keep Work Human in the Wake of HR Tech Advancements
Liz Kislik — June 20, 2019 Follow @lizkislik — June 20, 2019 I used to work with a guy who would stick his head into my office and say, “Got a minute?” Of course, he always took a whole lot more. All kinds of interrupters can steal your focus and make a tossed salad of … Continue reading How to Keep Your Cool with a Variety of Office Interrupters
Ashley Hill — June 13, 2019 — June 13, 2019 So many small business owners spend lots of time and money establishing a perfectly curated, informative, eye-catching site. And then they abandon it, with no updates or changes to the form or content for months, or even years, at a time. When this happens, your … Continue reading How to Keep Your Website Content Fresh
Shreesha Ramdas — June 13, 2019 Follow @shreesha — June 13, 2019 Entrepreneurs are often advised to listen to customers, even more so than to their investors, their gut, or their team. After all, customers are the most important component of a successful entrepreneurial business, besting technology, engineering, a great idea, or the ineffable perseverance … Continue reading Why Entrepreneurs Need to Keep Listening to Customers After Initial Success
