Daniel Codella — September 10, 2019 Follow @mrcodella — September 10, 2019 We’re living in an era many historians are calling “The Information Age.” Rapid technological advancement, especially in computing, has made information the driving force behind social development. Data is everywhere — we’re bombarded by it constantly. In 1986, the average human being was … Continue reading Knowledge Decays: Here’s How Your Organization Can Keep Up
Steven Imke — September 5, 2019 Follow @SteveImke — September 5, 2019 Awhile back, my son got a new phone and was demonstrating its native voice recognition software. The phone, which uses the Google engine, could answer some questions such as, “What is tomorrows forecast?” without him ever removing the phone from his pocket. However, … Continue reading Why You Need to Know the Difference Between Tacit vs Explicit Knowledge
Don Dalrymple — August 30, 2019 Follow @dondalrymple — August 30, 2019 Where does your knowledge reside? When you are small, you can run and grow your business in your head. In the early days, it’s hard to think that you play many different roles because you do different jobs yourself. You can be the … Continue reading Why You Need a Knowledge Base
Nikola Baldikov — August 23, 2019 — August 23, 2019 The most innovative businesses know that managing how they create, store and share their information is a key to their success. From intellectual property and content, to lessons learned and employee experience, managing knowledge is the cornerstone of the modern business. In reality, businesses create … Continue reading Upcoming Knowledge Management Trends to Keep You Ahead of the Curve
Elise Dopson — April 8, 2019 Follow @elisedopson — April 8, 2019 Marketers are intimately familiar with their industry and product. But that familiarity isn’t always an advantage. Often, they unknowingly overwhelm or confuse the same visitors they seek to persuade (with long, jargon-filled product pages, for example). Your knowledge, in other words, can become … Continue reading The “Curse of Knowledge”: How Expertise Can Hurt Marketing
Derek Gleason — February 27, 2019 — February 27, 2019 You invest in your employees—mentoring, conferences, training. Yet over time, unused knowledge fades. Employees take other jobs. How do you protect your investment? Marketing had the highest turnover rate (17%) of any profession in 2018. It isn’t the only cause of knowledge loss. Retirements, promotions, … Continue reading Knowledge Retention: How to Protect Your Competitive Advantage
Mike McMinn — November 21, 2018 Follow @MyHubIntranet — November 21, 2018 Be honest. Did you read the title of this article and spontaneously rolled your eyes or even let out a groan of frustration. Not something else I must be doing? And it’s certainly true that there are an awful lot of initiatives out … Continue reading Knowledge Transfer: Can Your Business Afford Not To?
Paul Selby — November 5, 2018 Follow @Paul_at_SN_CSM — November 5, 2018 Photo by rawpixel.com on Pexels.com Every day, your customer service agents are fielding inquiries from customers. Similarly, your online community is overflowing with customer questions. Some of these might be the same issue, over and over and some are new–new problems in need … Continue reading 4 Ways to Promote Knowledge Management and Reap the Dividends
Robin Singh — October 27, 2018 — October 27, 2018 A knowledge base system is a valuable solution that can bring many benefits to an organization. No matter if you are looking to improve your business internally, or provide information externally (to your customers), or both, a knowledge base can effectively handle all such tasks. … Continue reading Want to Optimize Your Knowledge Base? These 5 Tips Can Help You Out!
Robin Singh — May 31, 2017 — May 31, 2017 There are a few important similarities between knowledge management and social media. We use them both to obtain and access new information with the use of technology. Moreover, both of them require individuals to provide new inputs and create new content intended for sharing. However, … Continue reading Role of Social Media in Knowledge Management