Paul Selby — November 5, 2018 Follow @Paul_at_SN_CSM — November 5, 2018 Photo by rawpixel.com on Pexels.com Every day, your customer service agents are fielding inquiries from customers. Similarly, your online community is overflowing with customer questions. Some of these might be the same issue, over and over and some are new–new problems in need … Continue reading 4 Ways to Promote Knowledge Management and Reap the Dividends
Robin Singh — October 27, 2018 — October 27, 2018 A knowledge base system is a valuable solution that can bring many benefits to an organization. No matter if you are looking to improve your business internally, or provide information externally (to your customers), or both, a knowledge base can effectively handle all such tasks. … Continue reading Want to Optimize Your Knowledge Base? These 5 Tips Can Help You Out!
Robin Singh — May 31, 2017 — May 31, 2017 There are a few important similarities between knowledge management and social media. We use them both to obtain and access new information with the use of technology. Moreover, both of them require individuals to provide new inputs and create new content intended for sharing. However, … Continue reading Role of Social Media in Knowledge Management
Robin Singh — February 20, 2017 — February 20, 2017 Ever since the days of MySpace, it became pretty clear that social media platforms have a bright future ahead. This became further clear when networking platform Facebook was launched and became an instant hit. In other words, the social media world has expanded rapidly in … Continue reading Knowledge Management in the Age of Social Media
by Will Humphries July 15, 2016 Follow @JustCallMeWillJuly 15, 2016 A lot of sales organizations place emphasis on research to gain product knowledge. And rightly so. You need to understand the benefits your solutions offer to sell effectively. However, equally important to communicating value is awareness of the specific needs, motives and concerns of your … Continue reading Connecting Product Knowledge to Target Markets
by Caitlin Zucal July 8, 2016 Follow @Caitlin_ZucalJuly 8, 2016 Knowledge hoarding isn’t the only obstacle organizations face. Knowledge loss is another common challenge organizations face today, especially as baby boomers begin to phase out of the workforce. What happens to an organization when its most experienced and knowledgeable employees leave the company? What exactly … Continue reading How to Fight Knowledge Flight
by Caitlin Zucal June 13, 2016 Follow @Caitlin_ZucalJune 13, 2016 In the business world, things tend to come and go. There are trends, which ebb and flow fairly quickly and there are practices, which usually have more staying power, until there is some form of evidence to demonstrate value in revamping the practice. When it … Continue reading 5 Reasons Why Supply-Side Knowledge Management is Outdated
by Caitlin Zucal June 8, 2016 Follow @Caitlin_ZucalJune 8, 2016 Knowledge management (KM) enables organizations to increase their chance of success by facilitating team collaboration, building a culture of learning, and driving innovation. Further, it can reduce an organization’s exposure to risk and prevent knowledge loss. However, many companies still doubt the importance of KM … Continue reading 5 Knowledge Management Myths Debunked
by Caitlin Zucal May 23, 2016 Follow @Caitlin_ZucalMay 23, 2016 Knowledge management tools have existed for quite some time. From the simple act of documentation, to indexed systems and databases, we’ve created more and more ways to smoothly and efficiently manage knowledge to increase accessibility and recall. Today, however, the knowledge management community exists mostly … Continue reading The Downfalls of Poor Knowledge Management
by Ellen van Aken February 29, 2016 Follow @ellenvanakenFebruary 29, 2016 The Maeslantbarrier in The Netherlands is a unique piece of water engineering. It is a storm barrier of epic proportions and inventive technology. It has been created between 1991 and 1997. People who have designed, built and maintained it are nearing their retirement, and … Continue reading Knowledge Management is Urgent
