Rick Goodman — November 21, 2018 Follow @DrRickGoodman — November 21, 2018 rawpixel / Pixabay Employee engagement is something that gets talked about a lot in soft terms—but it’s also something that can and should be measured, considered more objectively and analytically. There are different ways to do this, of course, including employee engagement surveys—but … Continue reading Why Measure Employee Engagement?
Rick Goodman — November 16, 2018 Follow @DrRickGoodman — November 16, 2018 StartupStockPhotos / Pixabay The most important investment leaders can make is the investment in their team members. Invest wisely and you’ll reap some major dividends, including a coherent, energized, and productive team. Invest poorly, however, and you could have some problems on your … Continue reading How to Avoid the Biggest Employee Retention Errors
Thomas Ewen — November 15, 2018 — November 15, 2018 geralt / Pixabay Companies often focus solely on customer experience, forgetting the actual driver for an excellent customer journey – their employees. According to the 2016 CXEvolution study by MaritzCX, “customer-centric companies are three times more successful at driving significant financial improvement and customer … Continue reading Five Powerful Employee Feedback Tips for Customer Experience Leaders
Annette Franz — November 15, 2018 Follow @annettefranz — November 15, 2018 Image courtesy of Worthix There should be no doubt: companies must recognize that employees come first. I had a great time talking about this and many other topics when I joined Mary Drumond and James Conrad with Worthix for their Voices of Customer … Continue reading Employee Experience Comes First
Elizabeth Williams — November 13, 2018 Follow @bizmkter — November 13, 2018 Here comes the end of the year and with it countless executive road shows criss-crossing the country to get in front of the employees. You’ll stuff them all in a lunchroom or a foyer, maybe a sad hotel meeting room or a drafty … Continue reading 5 Reasons Your Employee Town Halls Suck
Rick Goodman — November 9, 2018 Follow @DrRickGoodman — November 9, 2018 12019 / Pixabay We all have bad days. Your top performer may show up for work one morning feeling under the weather, or frazzled from a hectic morning at home. It may even show in their performance. These things happen, and as a … Continue reading How to Help an Employee Who’s Slipping
Ellie Batchiyska — November 7, 2018 Follow @ElitzaBee — November 7, 2018 geralt / Pixabay Time and time again, you find your business relinquishing and replacing employees. This routine is not unlike tending a garden. At first, you might not kick up much of a fuss over the fact that your flowers keep wilting. You … Continue reading Diagnosing & Dealing with a High Employee Turnover Rate
Elizabeth Williams — October 15, 2018 Follow @bizmkter — October 15, 2018 Last time we looked at the rather muddled ownership of the voice of the customer (VOC) in most organizations. This important part of understanding what customers want, how they feel and what’s on their minds is claimed by many in the organization, but … Continue reading The Voice of the Employee is a Battle of the Bands
Rick Goodman — September 25, 2018 Follow @DrRickGoodman — September 25, 2018 hamonazaryan1 / Pixabay Here’s a not-so-secret fact about workplace teams: Employees don’t actually want to work for a pushover. They certainly don’t want to work for someone who lacks values or directions. No, employees crave structure, integrity, vision—in a word, what they want … Continue reading How Leadership Improves Employee Retention
Jana Barrett — September 12, 2018 Follow @_janabarr — September 12, 2018 haydenweal / Pixabay Every company wants to improve its customer experience. But if you only examine your relationships with customers and fail to look under the hood, you might get nowhere. More and more, research suggests that employee experience (EX) and customer experience … Continue reading Connecting Employee Experience and Customer Experience
